Proces Owner ITIL processes

Introduction to the job

We are looking for a proactive and experienced Process Owner for ITIL processes to lead the design, performance, and governance of our ITIL processes and policy. You will play a key role in ensuring the processes—especially Configuration and Change Management—are standardized across ASML and that performance aligns with set targets.

Role and responsibilities

• Own and maintain the ITIL policy and processes, ensuring alignment with ITIL best practices and effective communication to stakeholders.
• Define and uphold global standards across processes, people, organization, information, and technology.
• Ensure compliance and relevance of policies and processes, embedding internal controls and driving automation where feasible.
• Monitor performance through KPIs and lead regular stakeholder reviews to ensure continuous alignment and improvement.
• Collaborate on “as-is” and “to-be” process design, fostering a culture of continuous improvement.
• Own the business architecture—including taxonomy, logic, rules, and integrations—and work with IT architects to shape a future-ready IT landscape.

Education and experience

• Strong knowledge of ITIL and Configuration Management, with a structured, analytical, and detail-oriented mindset.
• Skilled in stakeholder communication and experienced in automation, performance monitoring, and business architecture.
• Bachelor’s degree in IT or a related field.
• 5+ years in ITSM, with at least 2 years in Configuration Management.
• ITIL v3/v4 Foundation certification (Intermediate/Expert preferred).
• Experience with CMDB tools such as ServiceNow or BMC Remedy.
• Proven track record in policy/process ownership and improvement within complex organizations.

Other information

You will join the Office of the CIO (OCIO), a team of 50 professionals at the forefront of IT craftsmanship and strategic alignment. At ASML, we offer state-of-the-art facilities, international career opportunities, and a stimulating environment where your performance is recognized and rewarded.