Junior Operations Lead

Join Peddler in Transforming Urban Logistics

About Peddler

At Peddler, we focus on making cities more sustainable through fast, smart, and efficient last-mile delivery. By partnering with over 500 local stores on our platform, we strengthen local retailers in our cities and connect them to the consumer demand using innovative technologies. Our established network enables us to offer same-day delivery from individual stores, leading retail chains and globally recognised brands with our 100% electric fleet.

Our mission is to transform current urban logistics into a fully sustainable network - beyond local retail. We achieve this in collaboration with international partners who supply our city hubs, after which we handle the last-mile delivery with our electric fleet. By joining Peddler, you become part of a company that values sustainability and innovation, playing a key role in our mission to transform last-mile delivery.

What you'll do

• Leadership & Team Management
  Guide and motivate a team of Rider Controllers and Route Planners. As the go-to person for operational issues, you remain calm under pressure, assess situations objectively, and provide clear, effective solutions to keep operations running smoothly. You ensure and support team growth and development.

• Process Optimisation & Implementation
  Identify areas for improvement and develop structured processes to enhance efficiency and effectiveness. Oversee the roll-out of new workflows, ensuring smooth adoption and communication across teams while proactively addressing challenges.

• Workflow Documentation
  Create, maintain, and improve comprehensive documentation for all processes. Ensure information is structured, accessible, and regularly updated to support training, troubleshooting, and operational consistency.

• Reporting, Data Analysis & Stakeholder Management
  Track key performance indicators, analyse operational data, and report insights to senior management. Maintain strong relationships with external stakeholders and use data-driven decision-making to continuously optimise processes and enhance overall efficiency.

About you

• At least 2 or 3 years of work experience with a minimum of 1 year in a leadership or team management position.

• Fluency in Dutch and English is required. Our working language is English, but you will need Dutch for your everyday work.

• Highly independent with a proactive mindset—making a visible impact is your personal tap on the shoulder.

• Strong relationship-building skills and a supportive approach.

• Ideally, familiar with high-volume tasks and adaptable in a fast-paced environment.

Nice to have

• Experience in a leadership role, preferably within live operations.

• Strong communication and interpersonal skills, with a natural ability to engage and motivate people.

• Experience in process optimisation and implementing new work methods.

• An analytical and problem-solving mindset, focused on continuous improvement.

• Ability to work independently, structured, and prioritise effectively in a dynamic environment.

• A proactive attitude and passion for achieving team goals and improving performance.

Join Peddler and be part of a fun team that likes to spend time together just as much as bringing sustainability to the next level! Take the first step in your career and help us grow while you become the best version of yourself.

At Peddler, we are always looking for ambitious individuals from all backgrounds. Ideally, you will grow within the company from this role, thanks to your proactive, flexible, and service-oriented attitude, your hands-on mentality to contribute to our collective growth, and your dedication to efficiency in your own tasks.