Customer Focus Team Lead

Customer Focus Team Lead Opportunity at Neways

As CFT Lead, you manage a multidisciplinary team, driving collaboration, structure, and results while achieving customer objectives across QLTC-S.

This is how you make an impact

As the Lead of the Customer Focus Team (CFT), you are the central point of contact for Quality, Logistics, Technology, Cost, and Sustainability (QLTC-S). You lead a multidisciplinary team consisting of an Account Engineer, Business Planner, Project Buyer, Customer Support, Quality Specialist, and Portfolio Manager. You work closely with the Account/Project Manager, the Manufacturing Performance Teams (MPTs), and Category Teams (CTs).

Together, the CFT, MPT, and CTs are responsible for the total value stream from supplier to customer. You report directly to the Sales Manager.

Your daily responsibilities include

• Leading the CFT and chairing team meetings;
• Defining and monitoring the team charter and related objectives;
• Prioritizing activities, assigning tasks, and monitoring progress;
• Representing the CFT within the organization (Board, MT, functional departments);
• Managing customer requests within your team and acting as owner of all QLTC-S aspects;
• Reporting on team results and customer developments;
• Approving improvement plans, team structure, and escalations within the CFT domain;
• Coaching and guiding team members in their roles and development.

What we offer you

A key role within a dynamic and customer-focused production environment, where you have the opportunity to make a significant contribution to the development and growth of Neways.

• Plenty of room for initiative and leadership;
• A competitive salary and excellent secondary employment conditions;
• Collaboration with driven professionals in an innovative work environment;
• 27 vacation days;
• 13 additional days off (ADV);
• Pension scheme and travel allowance;
• Bicycle plan.

What you bring to the team

With your leadership, sharp insight, and connecting approach, you elevate the Customer Focus Team to the next level. You align different disciplines, set clear priorities, and keep oversight. You create a team culture where ownership, collaboration, and results take center stage. Thanks to your guidance, communication runs smoothly, expectations are clear, and goals are achieved.

In short: you are the driving force behind a strong and effective team.

• Bachelor’s or Master’s level education, preferably in a technical or commercial field;
• Proven experience in customer-focused leadership and/or project coordination within a technical or industrial customer-driven organization;
• Strong communication skills, sensitive and result-oriented;
• Ability to maintain oversight, set priorities, and make decisions;
• Strategic thinker while also managing operational execution;
• Experience with stakeholder management and leading teams.

Competencies that make you successful in this role:

• Leadership – You motivate, provide direction, and take responsibility for team results;
• Customer focus – You translate customer needs into concrete actions and improvements;
• Collaboration – You align interests and work effectively across departments;
• Communication – You communicate clearly and convincingly, both internally and externally;
• Analytical ability – You understand data and processes and make well-founded decisions;
• Organization & coordination – You maintain oversight, set priorities, and drive efficiency;
• Result orientation – You work goal-driven and take accountability for achieving KPIs;
• Stakeholder management – You build and maintain strong relationships with internal and external stakeholders.

(Y)our work changes lives

At Neways, we work to solve today’s and tomorrow’s challenges with cutting-edge high-tech innovations. You work with the brightest talents from all over the world. Highly motivated professionals who want to make a difference. Just like you. Together, we create solutions that improve the lives of people all over the world. That’s why (y)our work changes the way we live, work and play.

Email: pepijn.holla@newayselectronics.com