Product Manager

Join the team that builds the experience marketplace every fan loves!

At TicketSwap, we’re on a mission to become the world’s favorite marketplace for safely buying and selling tickets. We’ve already reached 16 million fans across 36 countries, and we’re just getting started.

Fans are at the heart of everything we do, and we’re always looking for creative, driven, and intelligent people to help us build the best experience possible. To keep delivering a high-quality product, we’re looking for a Product Manager to join the team!

Are you ready to shape the future of live event experiences? Keep reading! 👇

What you can expect from the work

As a Product Manager, you’ll play a key role in shaping TicketSwap’s long-term success within the Product Development team. Your initial focus will be on Organic Growth, a cross-functional domain dedicated to ensuring fans can easily discover TicketSwap, expanding our visibility across markets, and driving sustainable growth in organic traffic and conversions.

Your key responsibilities:

• Own product initiatives end-to-end, from discovery to execution.

• Collaborate closely with Engineers, Product Designers, UX Writers, Data/Product Analysts, Marketing, and Customer Support to ensure alignment on priorities and expectations.

• Use data-driven decision-making, tracking the right metrics and owning relevant KPIs to validate product ideas and measure success.

• Write clear, structured product requirement documents and involve the right people at the right time.

• Develop a strong organic growth strategy that makes TicketSwap discoverable for fans across all relevant channels.

• Lead with curiosity: You dig deep to understand the root cause of problems and know when to bring in the right expertise.

• Communicate effectively, including presenting product updates in front of 180+ colleagues in our company-wide meetings.

• Drive strategy and execution within the OKR framework, playing a key role in roadmap planning and workflow optimisation.

• Experiment, iterate, and learn quickly, testing new ideas and optimisations to continuously improve organic performance.

About you

• 3+ years of experience as a Product Manager in cross-functional teams, working in Agile / Scrum and on multiple platforms (web, iOS, Android).

• Experience in SEO and organic growth is a plus.

• Experience within marketplaces or other high-volume consumer platforms.

• A proactive and curious mindset: You love figuring things out and taking initiative.

• Excellent communication skills, with the ability to explain complex ideas to both technical and non-technical audiences.

• A strong passion for user experience and attention to detail, you care about delivering the best possible product.

• Technical acumen: You understand how search engines, APIs, site performance, and platform mechanics work, and can confidently advise both commercial and technical stakeholders.

• A data-driven approach: You think like a user discovering TicketSwap, using insights to grow traffic, rankings, and conversions.

• A bias for action: You believe the best way to prove your point is by getting things done.

• A highly organised and structured work style, both individually and in team settings.

• Ambition and a drive for continuous improvement: You always seek to improve what exists.

Why Join TicketSwap?

• Impactful Work – Play a key role in shaping how event organisers and fans connect through TicketSwap’s platform.

• A Thriving Team Culture – Work with passionate, talented, and supportive colleagues.

• Autonomy & Ownership – Take real ownership of your work and make a tangible difference.

• Growth & Learning – Be part of a fast-growing company where new ideas are encouraged.

• Competitive Salary & Benefits – We value your contributions and support your career growth.

Some of your colleagues 💙

Jessica

Product Manager

Andrea

UX Writing & Localisation Manager

Joeri

Product Manager

Dennis

Director of Product

Healthy lunch & snacks every day Friday drinks at the office Pension plan Hybrid friendly work environment 25 paid holidays a year Diverse team with 30+ nationalities

TicketSwap is looking for the best and motivated talent out there no matter your nationality, gender, sexual preference or religious beliefs. 🚀

Research shows that women and those in traditionally underrepresented groups tend to apply only if they check all the boxes. That’s a shame, as we want to build a diverse and inclusive team. If you know you’ve got what it takes but don’t quite meet every requirement for the role, we still encourage you to apply.

Proactive acquisition from 3rd parties is not appreciated.