Business Process Manager

Business Process Manager at Kramp

The Global Processes Team is responsible for cross-functional process management at Kramp. Working closely with Process Owners and Process Experts across the organization, we drive end-to-end process performance through structural improvements and ensure that the processes are future-ready. As a member of this team, you play a pivotal role in the Spring program – Kramp's group-wide multi-year transformation initiative, where we modernize our IT system landscape and standardize our way of operating.

We are looking for a Business Process Manager (Customer Need to Stock) who manages end-to-end process design and optimization in the Customer Need to Stock area. As a Lean Six Sigma Black Belt, you pursue a metrics-driven approach and are comfortable with managing cross-functional process performance improvement. You coordinate and track process optimization projects.

What is your role?

Your specific tasks include:

• Be responsible for the design of level 1-5 processes in Customer Need to Stock (CNtS), collaborating with Process Owners and Process Experts
• Drive agreement on process flows across functional areas, and document processes and activity workflows to develop clear and detailed process maps
• Facilitate workshops to capture or re-design processes, identify best practices and pain points
• Document CNtS processes in the tool Mavim in accordance with the modelling conventions, ensuring quality and completeness
• Identify process performance metrics and make sure they are monitored and serve the purpose of steering and continuous improvement
• Apply methodologies such as Lean and Six Sigma to analyze and identify opportunities to improve processes, practices, and procedures
• Execute cross-functional improvement initiatives, applying the tools and methods, to improve process performance
• As a member of the Spring program, drive the development of lean and future-proof to-be processes which will serve as a group-wide standard
• Support Spring workstreams from the business process and requirements perspective, ensuring that an end-to-end perspective is maintained
• Support Management of Change in Spring to build acceptance of change by providing training and guidance for new processes and monitoring implementation progress

Who are you?

For this job we have a couple of requirements:

• Lean Six Sigma Black Belt with proven track record
• Experience in process modelling using BPMN 2.0
• Excellent workshop facilitation and presentation skills
• Project management know-how
• Engage effectively with multiple stakeholders and respond with well-balanced, win-win solutions
• Structured, analytical approach and ability to deal with complexity and handle multiple work topics in parallel
• Pay attention to detail without losing sight of strategic objectives, context and big picture
• Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Maneuver comfortably through complex policy, process, and people-related organizational dynamics
• Master's Degree or Equivalent Level of Work Experience
• Fluent in English and comfortable with working in an international environment

What do we offer?

We are an ambitious, fast-growing and financially sound organization. You can obviously expect:

• 25 vacation days and 12 ADV days (based on a fulltime contract)
• Flexible working policy in hours and location
• Travel- and working from home allowance
• Great budget for training and courses
• Generous pension plan

About us

Thanks to our ambitions we are active throughout Europe: a leading position in the agricultural market for parts. We heavily invest in E-Business and innovations. Our aim is to make it easy for our customers to run their business. Working at Kramp means working with over 3500 international colleagues. The people at Kramp are enthusiastic, professional and involved. We speak our customers’ language, understand their challenges and earn their trust to exceed their expectations. Our promise “It’s that easy” is embedded in our culture and DNA.

Working at Kramp means:

… you belong here! ​Being part of our open business community​

… your work makes a difference!​ Have an impact on what matters

… you will develop​! Learn and realize your potential

"Wij zijn een innovatieve afdeling en ik kan al zien welke nieuwe projecten er in het verschiet liggen" Leonie Online Marketeer