Team Lead Inside Sales

Join JBT Marel’s Customer Care Team in Amsterdam

JBT Marel is seeking a dedicated and experienced Team Lead Inside Sales to join our customer care team based in Amsterdam, the Netherlands. This pivotal role combines hands-on operational responsibilities with strategic leadership to ensure spare parts excellence across our business.

As the Team Lead Inside Sales, you will guide a motivated team to ensure efficient order processing, accurate quotation management, and outstanding customer satisfaction. You will play a key role in improving processes, optimizing team performance, and enhancing the customer experience, while actively engaging in daily operations alongside your team.

Key responsibilities

Spare parts process and support

• Manage and process customer orders using ERP systems such as JD Edwards and Salesforce.
• Prepare accurate and timely quotations for spare parts inquiries.
• Coordinate pricing with relevant stakeholders to ensure accuracy in quotations and orders.

Team leadership and development

• Provide day-to-day leadership and operational support to the spare parts team.
• Set performance objectives, assess competencies, and identify development opportunities.
• Manage HR responsibilities for direct reports including salaries, bonuses, and succession planning.
• Define and implement training goals to support professional growth and enhance team capabilities.

Process improvement and efficiency

• Identify and drive process improvements to streamline operations and improve customer satisfaction.
• Conduct GAP analyses to evaluate existing tools and processes, recommending future solutions.
• Ensure all operations comply with internal standards and industry regulations.

Collaboration and communication

• Collaborate with sales and customer support teams to resolve customer queries and deliver solutions.
• Act as a liaison between the Spare Parts team and other departments to facilitate information flow.
• Generate operational reports and provide actionable insights for continuous improvement.

Data management and technical guidance

• Promote standardized use of tools and systems to enhance team efficiency.
• Provide technical input for software and ERP development initiatives.
• Support the implementation of system upgrades and enhancements across spare parts operations.

Qualifications

• Proven experience in spare parts management and operations, preferably in a technical or service environment.
• Strong knowledge of ERP systems; experience with JD Edwards and Salesforce is a plus.
• Excellent communication, presentation, and interpersonal skills.
• Demonstrated ability to lead and develop a high-performing team.
• Strong organizational, analytical, and project management capabilities.
• Ability to thrive in a multicultural and dynamic environment.
• Fluent in English and Dutch.

Why Join JBT?

At JBT, we are passionate about innovation, service excellence, and empowering our employees to make a difference. In this leadership role, you will:

• Shape the future of spare parts operations within a global industry leader.
• Play a key part in critical initiatives that impact the Customer Care department.
• Be part of an inclusive, collaborative, and diverse work environment.
• Grow professionally with structured development opportunities.

About JBT Marel

At JBT Marel, everything we do is about the future of food. We’re transforming the food industry sustainably by being the trusted, end-to-end service partner for our customers worldwide.

Our core values:

• Serve with integrity
• Create with collaboration
• Grow with excellence
• Advance with innovation

We invest in our people, offering opportunities for growth in an inclusive and collaborative environment where you can be yourself and thrive.

JBT Marel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.