Senior Manager Tech Delivery

About the role

At Versuni, we organize technology around business domains (e.g., Supply Chain, Digital, Finance). Reporting into IT, the Senior Manager Tech Delivery partners closely with the domain’s Product Owners and delivery partners to keep the domain’s applications and services reliable, secure and continuously improving.

You'll be a key player in our mission of continual service improvement. By leveraging data and connecting with the different domains, you have an insight in the quality-of-service delivery (development, operational and contractual). You'll partner with our different domains to collaboratively make informed decisions to become better. You’ll lead the run (incident, request, problem, change, and release), turn ticket insights into prevention and automation, and keep leaders informed with crisp, data-driven updates.

Your efforts will directly enhance the development and operational delivery of technology services, ensuring our teams are as efficient and effective as possible. Your north star: operational excellence that enables the domain to deliver measurable value.

Impact you’ll make:

Run & protect

• Run day-to-day operations and make sure incidents, requests, problems and changes get successfully executed within clear SLAs/XLAs; restore fast, fix right, and reduce MTTR.
• Lead major incident handling and RCA, converting findings into backlog items and platform/domain guardrails.
• Coordinate release readiness and deployments, balancing speed and risk.

Govern & improve

• Establish operational governance: dashboards, KPIs/OKRs (e.g., P1/P2 trend, change success rate, backlog health, knowledge coverage).
• Drive shift-left through knowledge, self-service and automation; measure and evidence the impact.
• Keep runbooks and support models (RACI, on-call, comms templates) evergreen.

Partner & enable

• Manage AMS/SIAM and service provider performance via QBRs/MBRs, improvement plans and contract follow-ups.
• Embed observability (monitoring, logging, alerting, SLOs) with engineering to prevent incidents.
• Ensure Operational Readiness for new features (DoR/DoD, runbooks, training, rollback plans).

Communicate & align

• Provide timely, transparent stakeholder communications during incidents and changes.
• Bring data-driven recommendations to the Strategic Lead and Product Owners to inform the domain roadmap.

How do we measure success?

• Stability & speed: Lower P1/P2 volume, shorter MTTR, high change success, fewer repeat issues.
• Prevention & efficiency: Higher self-service resolution, KB coverage, automation adoption.
• Partner performance: SLA adherence, improvement plans closed, positive QBR/MBR outcomes.
• Alignment & trust: Clear comms, predictable releases, roadmap inputs grounded in ops data.

The skills and knowledge you’ll bring:

• 8+ years in IT service delivery / technology operations, blending ITIL with Agile/DevOps ways of working.
• Track record leading incident/problem/change at scale, including major incident and RCA.
• Experience governing AMS/SIAM and vendor performance (SLAs, KPIs, XLAs; QBR/MBR rhythms).
• Confident with ServiceNow (or equivalent), dashboards, and executive-level reporting.
• Strong stakeholder skills—able to translate technical operations into clear business updates.
• Bonus: SRE practices, cloud operations, automation tooling.

What we’ll give you in return:

• Internationally competitive base salary | benchmarked against global industry and market leaders
• Performance-based Annual Incentive Program | rewarding those who dare and achieve more
• Top of the market pension scheme | with higher-than-average company contributions
• Work from home, commuting and phone allowances | to support your daily commute, home office setup & business connectivity
• Balanced office-based working | With a strong focus on in-office collaboration, we offer flexibility to work from home based on team needs and individual circumstances.
• Work from abroad | Up to 30 days per year.
• Structured holiday policy | Includes defined care days, enhanced maternity/paternity leave, and a capped option to purchase additional leave days annually.
• Bicycle Plan | possibility to select a company bicycle for daily commute along with accessories & insurance
• Health Insurance Discount | when signing up with our partner insurance
• Gym Membership Discount | to support your focus on health and wellbeing
• Product Discounts | on all Versuni products which are sold under the Philips brand and our other brands
• An office that feels like home | easily accessible and modern office location in Amsterdam with lots of tasty lunch choices around
• High growth environment | offering exciting learning and career development perspectives beyond your first role
• Inclusive working culture and family spirit | we embrace our international community & diversity as competitive advantage

Ready to make an impact?

From developing game-changing air fryers to perfecting the art of coffee making, Versuni’s purpose is turning houses into homes — and we’re calling on your talent to bring it to life. Join our global team of 6,000+ passionate individuals, work with world-class brands, and shape the future of home living. We’re ready for you — are you ready for us?