Data Analyst Cargo Commercial

Join the innovative Digital Commercial team at Air France KLM Martinair Cargo and be part of a dynamic product team driving data analytics in customer behavior insights and digital feature performance analysis. As a member of the Customer Insights and Analytics product team, you will play a crucial role in delivering a seamless experience for our customers and employees by analyzing their behavior and improving our digital features. You will provide our commercial organization with insights to drive our objectives and key results. This is an exciting opportunity to work with a highly motivated team and contribute to the continued success of AFKLMP Cargo in delivering technology and tools to serve our customers.

What will you do?

In this position you will be doing the following:

• Understand business needs and translate them into concrete data questions
• Understand the product design and digital customer journey
• Use Google Suites, including Google Tag Manager and Google Analytics, as well as Email marketing tools to tag customer behavior
• Become expert in complex datasets in the cargo digital ecosystem
• Retrieve and manipulate data using programming and data transformation techniques
• Check the data quality and define mitigating strategies around suboptimal data quality
• Create effective data visualizations using various tools such as Looker Studio, Spotfire, and PowerBI
• Document data attributes and definitions used for analysis
• Communicate results in a professional and convincing manner to stakeholders and management
• Act as a subject matter expert to provide advice on best practices, trends, and opportunities
• Support product owners in identifying new opportunities and proposing new digital products and features

Where do you land?

As a Data Analyst at Air France KLM Martinair Cargo, you'll play a fundamental role in transforming our Cargo Commercial Way of working by improving our data-driven decision-making. Whether it's by responding to requests from our business teams or by taking initiative on your own, you'll analyze a wide range of data related to digital, sales, and service and use your findings to drive actionable insights. Embedded within the digital commercial team, the data analyst is uniquely positioned to become a knowledge expert on complex datasets in our digital ecosystem.

You'll report to the Manager for Customer Insights and Analytics.

Your profile

• HBO Bachelor or higher thinking level
• Pre-requisite: You are proficient in data query (SQL, Teradata studio)
• Pre-requisite: Experience in using analytics visualization tool (e.g. Spotfire, PowerBI)
• Proficient use of BigQuery, Google Tag Manager, Google Looker Studio is a plus
• Understanding of the air cargo or logistics industry is a plus
• Inquisitive, detail oriented.
• Self Starter: You are eager to talk to colleagues from different teams (business and data teams) to understand business requirement, precise meaning of data attributes and how the data model is built up. You are innovative and not afraid to start new projects and initiatives.
• 0-2 years of working experience.

Explore the perks of working with us

• If your position allows this: working from home and working from abroad for up to 8 weeks (EU and Caribbean)
• 2% development budget to be spent freely
• Plenty of room for personal development and great career opportunities
• Substantial discount on airline tickets (if you have been employed for at least 6 months)

What do we offer

• A challenging role at an unique employer in the Netherlands;
• Plenty of room for personal development and wonderful career opportunities;
• A good pension scheme and 8% holiday pay;
• An end of the year bonus of 8,33%
• 25 days of paid holiday and 5 extra days off;
• Great discounts on airline tickets (if you have been in service for at least 6 months);
• A sustainable transport policy, which allows you, among other things, to use all public transport for your commute within the Netherlands, free of charge;
• Discount of your health insurance;
• A personal budget for sustainable employability.