Order Management Lead

Join Us as Order Management Lead

Are you ready to lead a global team managing distributor orders in the biopharma industry? Can you drive process improvements while ensuring excellent customer service? Join us as the Global Logistics Lead and make an impact across our supply chain.

Welcome in our team

The Global Logistics department operates within the Global Supply Chain Management organization, serving a diverse range of stakeholders including direct customers, commercial partners, over 20 manufacturing sites, Contract Manufacturing Organizations (CMOs) and logistics service providers. Our stakeholders are globally dispersed and operate within the biopharmaceutical industry.

About the role

As the Lead of the Global Order Management team, you will oversee a team responsible for managing distributor orders. Your team acts as the critical liaison between distributors, commercial stakeholders, manufacturing site planners and distribution colleagues. The primary objective is to align customer expectations with operational capabilities to deliver exceptional customer service while maintaining operational efficiency.

Key responsibilities include but are not limited to

• Lead and manage a team of 6, also handling escalations and complex operations.
• Build strong relationships with internal and external stakeholders.
• Collaborate with production, sales, and other teams for smooth order fulfillment.
• Act as the expert on team processes, training members and driving improvements.
• Organize meetings, provide operational backup and manage critical tasks.
• Lead and support projects to enhance logistics operations.
• Ensure compliance with trade regulations and drive continuous improvements.
• Serve as the main escalation point for operational issues.

Your profile

• Bachelor’s degree (HBO) in logistics, commercial or economics
• People management experience
• 3+ years in MTO/ATO order management
• Fluent in English and Dutch
• Experienced with SAP and ERP systems
• Strong planning, leadership and communication skills
• Project management experience
• Knowledge of import/export compliance
• Proactive problem solver

What we offer

We welcome you to a truly global, dynamic and challenging environment with great opportunities for personal development. Our benefits are very competitive, and the summary below will give you an idea of what you can expect.

• Competitive salary and a 3% year-end bonus.
• 35,5 days of leave.
• Attractive collective health care insurance package with considerable reduction rates.
• Solid Pension Plan.
• Incentive Plan.
• Travel allowance for commuting.
• Numerous training, coaching and e-learning modules for long term job opportunities and development.

For questions about this vacancy

Please send an email including the vacancy number and job title to the following email address: RecruitmentNL@MSD.com.

About Us

We are one company, but we operate under two different corporate brand names. We are known as Merck & Co., Inc., Rahway, NJ, USA in the United States, Canada & Puerto Rico. We are known as MSD everywhere else.

Our culture values a diversity of voices and always bringing your best self to work.