Business Analyst (Digitalisation / Facility Management)

Join the EPO and help shape the future of our workplace

The Principal Directorate General Administration (PD 44) oversees corporate facility management, construction projects and language services, playing a key role in shaping our workplace at the EPO. Our team ensures the smooth operation of our buildings, leads priority construction and renovation projects, upholds health and safety standards and drives sustainability initiatives to reduce our environmental footprint. We are also central to the implementation of the "New Ways of Working" strategy, creating more modern and flexible work environments for our staff.

Are you passionate about optimising and digitalising processes, managing projects, and enhancing service operations? We are looking for a skilled professional to lead process improvements in facility management, ensuring efficiency, quality and innovation in our workplace.

With us you will

• Design, develop, implement and digitalise new and improved facility management processes
• Continuously review and evaluate processes to ensure ongoing improvements and efficiencies
• Collaborate with cross-functional teams to ensure process changes are implemented and maintained effectively
• Lead and organise process-improvement workshops and training sessions for staff
• Develop and coordinate process design, including process standards, and operating procedures
• Manage office-wide projects in the field of facility management, including planning, design and implementation
• Ensure seamless project delivery with internal stakeholders, including implementation of follow-up processes, communication and reporting as required
• Contribute to the ongoing development of facility management services resulting from our new ways of working
• Drive the change management process in facility management services

Apply if you have

• Profound professional experience in the areas of process optimisation and digital project delivery, ideally with exposure to facility management environments – or with a strong interest in this field
• A proven track record in business process analysis, improvement and digitalisation
• Solid knowledge of process improvement methodologies and tools (e.g. Lean, Six Sigma)
• A sound understanding of building-infrastructure and facility management services
• Several years’ experience in collaborating with senior management and cross-functional teams
• Demonstrated success in managing multiple projects, with a focus on optimising workflows and organisational structures
• Excellent communication skills, with the ability to write clear, structured reports and explain complex topics to different audiences
• A proactive and solutions-driven mindset, with a strong commitment to continuous learning and personal growth

Our minimum requirements for this post

• Diploma of completed studies at master's level or – in exceptional cases – equivalent professional experience
• Generally, an excellent knowledge (at least C1) of one official language (English, French and German) and ability to understand the other two; alternatively, excellent knowledge (at least C1) of at least one official language (in such cases, the willingness to learn the missing language(s) and to reach level B2 within a set time frame would be required)
• Citizenship of one of the member states of the European Patent Organisation

Key information

• Job group: 4
• Grade: G7 to G10 (net (basic) monthly salary* for this vacancy: EUR 6 172 to 9 901, depending on experience and location)
• Duration of appointment: Five years, with the possibility of extension
• Career path: Technical
• Application deadline: 14.09.2025
• Interviews planned for: Between 24.09.2025 and 01.10.2025

* after deduction of EPO-internal tax and before deduction of staff contributions to the social security and pension schemes.

We welcome all applications for vacant positions. We consider each on its professional merits – regardless of your nationality, ethnic origin, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion or belief.

Why join us?
✓ Be part of the EPO's transformation and enable innovation ✓ Work with inspiring people from a variety of cultures ✓ Develop yourself and take on an intellectual challenge

What's in it for you?
✓ A competitive salary ✓ Family-friendly benefits ✓ A good work-life balance ✓ Generous flexibility options ✓ Relocation benefits and various allowances ✓ Contributory medical insurance and pension schemes ✓ 30 days' leave per year ✓ Free gym access ✓ Social activities and clubs

Who we are
We are the patent office for Europe. We are proud to deliver high-quality patents and efficient services that foster innovation, competitiveness and economic growth.

Our vision
We will empower and motivate our staff to set worldwide standards in intellectual property. Our Office will be effective and transparent, respond to the needs of our users and be agile in managing the changing demands and conditions of a dynamic global patent system. Our work will contribute to a safer, smarter and more sustainable world.

Our values
All our relationships within our Office and with partners around the world will prosper through trust, fairness, mutual respect, adaptability, collaboration and a commitment to excellence.

Our work environment
We believe that diversity is fundamental to our success. Our inclusive work environment respects, values and celebrates our individual differences. We want you to be yourself at work. Join us on this exciting journey to a more digital, collaborative and sustainable organisation.

🖂 jobinfo@epo.org