Director, Delivery Operations, GTM Operations

About Equinix

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

Responsible for global ownership of GTM Operations policies and the supporting operational processes and knowledge management associated within GTM Operations and their alignment with revenue objectives, ensuring that sales processes effectively support overall business growth. They are also responsible for the compliance program that provides assurance to the business that these policies and processes have been followed. To do so, they leverage data analytics and performance metrics to identify trends and opportunities within Sales and Revenue Operations interactions, providing actionable plans that enhance productivity. They also proactively identify and lead initiatives to optimize process in accordance with industry best practice and lean six sigma principles whilst collaborating with cross-functional teams to implement change and drive adoption of the new standards.

Responsibilities

Policy & Process Lifecycle Management

• Ensures that policy and process supports the implementation of company initiatives, such as new product launches, marketing promotions, and pilot programs
• Drives the establishment and maintenance of global policy and process knowledge management, designed to support sales revenue and future growth targets
• Ensures adoption and ongoing enablement programs of process and policy in partnership with GTM Readiness to Sales and GTM Operations
• Establishes, maintains and evolves a system to identify and mitigate risks of non-compliance and a holistic system of assurance and compliance activities to provide assurance as to the adherence with GTM Operations policies acting as the primary RevOps contact with regard to policy and process compliance with BAS

Reporting & Business Analytics

• Ensures the reporting/dashboards are in place for operational visibility into transactional KPI's and SLA compliance
• Handles escalations on global basis, often with peer GTM motions which are complex in nature and impact quota/compensation

Process Improvement

• Proactively identifies process improvement opportunities at the global or GTM level and leverages staffing and teams to drive improvements cross-functionally
• Leads through global influence and functional authority to achieve process improvements and ensure global adoption
• Brings in best practices and innovative approaches that create value for Equinix Sales and Customers on global basis
• Works cross-functionally to improve or develop processes while ensuring alignment with global leaders
• Brings in best practices and innovative approaches that create value for the Equinix Sales staff and Customers worldwide
• Drives the creation of quality initiatives leveraging established LSS DMAIC principles, developing metrics used to track and report the performance and productivity of the Transactional Services team
• Leverages established process improvement methods (Lean Six Sigma) to identify bottlenecks and choke points to existing process

Team Leadership and Development

• Lead, mentor, and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement
• Identify training and development needs to enhance team capabilities and ensure alignment with strategic goals
• Foster a culture of accountability and continuous improvement within the GTM Operations and Sales organizations

Qualifications

• Solid experience in sales operations or business partnership roles, preferably in a global context
• Strong strategic thinking and problem-solving skills, with a proven ability to drive operational improvements and enhance customer experience
• Exceptional leadership and interpersonal skills, with the ability to influence and engage stakeholders at all levels
• Proven experience in managing large-scale projects and cross-functional initiatives
• Strong analytical skills, with proficiency in data analysis performance metrics
• Experience with policy management and process optimization and change management
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
• Preferred Lean/six sigma or other programmatic process optimization skills

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.