Intermediate Fullstack Engineer (Ruby/Vue.js), Fulfillment: Provision

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values.

Thanks to products like Duo Enterprise and Duo Workflow, customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organization.

An overview of this role

The Provision Team at GitLab owns the license delivery process, ensuring that customer purchases are made available to them. We work within the customers.gitlab.com application to integrate data from our sales systems to produce licenses and grants that impact GitLab.com, GitLab Dedicated instances, and self-managed instances of GitLab.

As a Fullstack Engineer on the Provision team, you will help build the web interface and services that connect instances, groups, and specific users to customer subscriptions. You will support the team's ongoing operational concerns triaging customer impacting bugs, and monitoring key integrations for errors in support of GitLab’s compliance requirements. You will help build long-term solutions and architecture to allow GitLab to scale its licensing infrastructure to support more sales and a wider product catalog.

Some examples of our projects:

• License management for Agile Planning Seats
• Improving the Ultimate Trial experience

What You’ll Do

• Backend Topics: Ruby on Rails, integration with REST services, and designing GraphQL schemas
• Frontend Topics: Vue.js, Webpacker, SCSS
• Develop solutions to allow GitLab to deliver licenses and other purchased entitlements to customers in a secure, well-tested, scalable, and performant way.
• Use error tracking tools (Sentry, Grafana) to triage, document, and resolve errors between Salesforce, Zuora, and GitLab that impact license generation
• Build customer facing interfaces for applying and managing licenses
• Review and offer feedback on merge requests from other Fulfillment developers
• Collaborate with stakeholders on the Product Management and other application teams to ensure solutions fit their needs and maintain a high bar for quality

What You’ll Bring

• Experience and proficiency in Ruby, Ruby on Rails
• Production experience with JavaScript
• Experience with Vue (ideal), React, Svelte, and/or Angular
• Familiarity with PostgreSQL (or similar RDBMS systems) in production environments
• Strong curiosity to understand how systems work holistically and how they can be streamlined
• Experience owning a project from concept to production, including proposal, discussion, execution, and monitoring.
• Ability to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
• Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
• Share our values, and work in accordance with those values
• Experience with subscription management or billing systems (Zuora, Salesforce) is a plus

About the team

GitLab’s Provision team brings together talented engineers from all around the world to build solutions that span multiple systems working across the boundaries between GitLab, our suite of customer management applications, and third-party applications. The Provision team supports feature delivery to both GitLab.com and customers’ Self Managed GitLab instances. We work with teams across GitLab to turn exciting features into monetized products that drive business objectives.

Mission

The Provision group's mission is to provide a seamless customer experience in accessing GitLab subscriptions, add-ons and trials, while providing key license delivery and usage data to internal teams for data-driven insights.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. If you have a disability or special need that requires accommodation, please let us know.