E-Commerce Experience Manager

E-Commerce Experience Manager at Dyson

About us

At Dyson, we solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement.

The Dyson EMEA region spans 14 head offices across cities like Amsterdam, Paris, Cologne, Dubai, and Istanbul. Home to 2,000 talented individuals from 66 nationalities, with 55% female representation, our region thrives on diversity, cross-functional collaboration, and a shared drive for progress.

At Dyson, we are passionate about taking care of our shoppers and owners. Selling directly to our global customers is central to our business strategy, allowing us to offer exclusive machines and cultivate unique owner relationships that only Dyson can provide. By leveraging our strong brand and customer loyalty, the E-Commerce team is responsible for driving Dyson’s growth via the online shopping experience.

About the role

As our E-Commerce Experience Manager, you will play a pivotal role in shaping and optimising the online shopping experience across eight direct websites in Central and Eastern Europe. You will be responsible for envisioning and implementing strategies that enhance every stage of the digital customer journey, working tirelessly to increase engagement and drive sales growth through innovation and a strong command of analytics.

In this role, you will closely analyse user behaviour, website performance data, and customer feedback to uncover pain points and areas for improvement. Your day-to-day will involve collaborating with our Group UI/UX and product teams to introduce new features and functionality that improve usability and conversion rates. You will also establish and oversee our SEO workstream, strategically advancing our organic search visibility in priority markets.

Personalisation and testing will be at the core of your approach, as you lead A/B tests and tailor the site experience to meet and exceed customer expectations. You will continuously monitor key performance indicators—such as conversion rate, average order value, bounce rate, and funnel analytics—to measure success and identify opportunities to further refine our approach. Staying ahead of e-commerce trends and leveraging emerging technologies will enable you to keep our platforms competitive, engaging, and aligned with best practice.

You will oversee the management of content, product listings, and promotional campaigns, ensuring everything presented to customers is accurate, consistent, and compelling. Additionally, you will champion efforts to improve site speed, mobile responsiveness, and accessibility, guaranteeing a seamless experience across all devices. As a leader, you will guide and nurture a team of three, supporting both their individual development and their contribution to achieving our collective business objectives.

About you

• Minimum of three years’ experience in e-commerce content management, UI/UX, or trading
• Demonstrated expertise in SEO
• Strong analytical skills, with proficiency in tools such as Adobe Analytics
• Familiarity with leading e-commerce platforms, such as Magento
• Excellent project management and communication abilities
• Creative problem-solver with a customer-centric approach
• Proven ability to work collaboratively across functions in a fast-paced environment
• Experience applying UI/UX design principles
• Basic understanding of HTML, CSS, or web development
• Language skills in Czech, Hungarian, or Lithuanian are highly desirable

Benefits

At Dyson, Reward goes beyond just salary and bonuses. Through a comprehensive package of Financial, Lifestyle, and Health Benefits, we provide support tailored to every stage of life and the moments that matter most.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.

Awards & Accreditations

The Times, 2024 & 2023

UK Top 100 Graduate Employers

Universum UK, 2024

Most Attractive Professional Employers in UK

Universum UK, 2024

Most Attractive Student Employers in UK

Universum Singapore, 2024

Most Attractive Student Employers in Singapore

D&I Award Japan, 2024

Best Workplace for Diversity & Inclusion

GradSingapore, 2024 & 2023

Singapore's Top Leading Graduate Employers

Forbes, 2023

World's Best Employers

Forbes, 2023

World's Top Companies for Women

Employee Experience Awards Singapore, 2023

Bronze, Best Women Leadership Programme