Lead Product Manager

Embrace a transformative opportunity as a Lead Product Manager for Case Management, playing a key role in influencing and enhancing our wider Employee-Facing AI-Augmented Workspaces. This pivotal role focuses on crafting the intuitive UX layer that sits on top of our AI-Powered Process Orchestration and Case Management Platform, and natively integrates with our existing Customer Service Management platform, supporting employee personas from frontline customer service agents to back-office caseworkers, specialist advisors, and team managers in banking and financial services.

You'll be instrumental in developing a versatile toolbox of capabilities that empowers our customers and colleagues to craft bespoke solutions, precisely tailored to their unique needs. Your focus will be on creating AI-augmented employee workspaces that seamlessly integrate automation with essential manual processes, enhancing productivity, lowering operational costs and increasing satisfaction within the employee experience domain. Success in this role requires close collaboration not only with teams responsible for the UX but, critically, with the teams building the underlying platform itself.

What you'll do

• Visionary Leadership: Drive the evolution of our Employee-Facing AI-Augmented Workspaces articulating a compelling vision that aligns with business objectives and cutting-edge trends.
• Strategic Roadmap Creation: Develop and maintain a strategic product roadmap that emphasizes transforming employee experiences, focusing on efficiency and engagement. Combining the integration of AI-driven and traditional case management features to create the best of both worlds.
• Collaborative Innovation: Lead cross-functional teams to build a flexible platform that serves as a foundational toolbox, enabling the creation of customized solutions for varied banking processes.
• Domain Expertise: Utilize your deep understanding of employee experience and case management to guide product development, ensuring our platform meets the specific needs of bank employees involved in onboarding, loan origination, and customer service.
• Stakeholder Engagement: Engage actively with stakeholders to gather insights and feedback, driving continuous improvement of the platform's user experience and AI capabilities.
• AI Integration and Performance Monitoring: Monitor product performance and user feedback, identifying opportunities to integrate AI features that enhance productivity and satisfaction.
• Mentorship and Leadership: Mentor junior product managers, fostering a culture of innovation, collaboration, and growth.

Who you are

As a lead product manager:

• You have 7+ years of experience in product management, with a proven track record of launching and managing (AI-powered) case management platforms focused on enhancing employee experiences or workflow/ workforce; management. Preferred domain expertise in Banking and Financial Services
• Your leadership and communication skills are exceptional, enabling you to inspire and guide cross-functional teams towards achieving innovative solutions;
• You possess a deep understanding of UX principles, particularly in designing intuitive interfaces for banking processes such as onboarding, loan origination, and customer service;
• You are passionate about leveraging AI and data-driven insights to drive product decisions and elevate user experiences;
• You thrive in agile development environments, embracing methodologies that foster innovation and rapid iteration;
• Your passion for technology and innovation fuels your drive to create impactful solutions that transform the banking industry.