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Lead Platform Product Manager
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Join us as a Technical Product Manager and become a key player in shaping the future of Backbase Grand Central. This is your chance to drive innovation for our strategic iPaaS solution, empowering banks and fintechs with seamless data orchestration and connectivity.
What you'll do
As a Technical Product Manager for Backbase Grand Central, you will be instrumental in defining the vision, strategy, and roadmap for this critical component of our Banking Platform. You'll ensure our iPaaS solution remains at the cutting edge of banking technology, directly impacting how our clients connect and orchestrate their digital ecosystems.
- Define and own the product vision, strategy, and roadmap for our iPaaS platform (Grand Central).
- Conduct market research and competitive analysis to identify trends, customer needs, and innovation opportunities.
- Gather and prioritize customer requirements through interviews, surveys, and various feedback channels.
- Collaborate closely with engineering teams to ensure successful delivery of product features and functionalities.
- Monitor product performance, gather user feedback, and iterate based on data and insights.
- Represent the product to internal and external stakeholders, including customers, partners, and at industry events.
Who you are
We are looking for a highly motivated and experienced individual who thrives in a dynamic environment and possesses a true passion for building innovative, customer-centric enterprise platform products. You'll be the bridge between technical capabilities and market needs, driving the evolution of a core Backbase offering.
- 5+ years of relevant experience as a Product Manager, with a strong focus on platform products.
- Proven experience in building and launching successful iPaaS platform solutions.
- Deep understanding of integration technologies, including APIs (SOAP, REST, GraphQL), data mapping, and orchestration.
- Experience with enterprise-grade B2B software and complex integration challenges.
- Strong technical background with the ability to communicate complex technical concepts to both technical and non-technical audiences.
- Excellent communication, presentation, and interpersonal skills, with experience working with large cross-functional teams and multiple stakeholders.
Backbase is the maker of Backbase CXP, the award-winning customer experience platform that helps enterprises create omni-channel, customer-centric digital experiences.
Backbase CXP deploys a new, omni-channel presentation layer over underlying infrastructure and IT systems, allowing enterprises to deliver personal, relevant experiences to customers on every device, in any context. Backbase CXP gives enterprises the tools and functionality they need to…
Backbase is the maker of Backbase CXP, the award-winning customer experience platform that helps enterprises create omni-channel, customer-centric digital experiences.
Backbase CXP deploys a new, omni-channel presentation layer over underlying infrastructure and IT systems, allowing enterprises to deliver personal, relevant experiences to customers on every device, in any context. Backbase CXP gives enterprises the tools and functionality they need to transform their tired online and mobile channels into engaging customer experiences, holistically managed from a single platform.
Industry analysts Gartner, Forrester and Ovum recognize Backbase as a leader in terms of customer experience, mobile and omni-channel focus, innovation, and time-to-value. Unlike most traditional IT portal vendors, Backbase has created a modern, business-driven solution that makes CXP management easy for digital professionals. This means lower costs, and more flexibility for optimizing all online channels without the need for IT support. Backbase CXP’s lean, widget-based architecture provides the flexibility and agility enterprises need to create modern experiences that truly empower business owners and customers.
The unique Backbase approach enables enterprises to drive self-service, fuel online revenues and turn their online channel into a full-service customer experience platform. Global organizations such as GE, ABN AMRO, AIG, Nation Wide, Nordstrom, KPN, Bank of America, Barclays, ING, UBS and Visa have improved their online customer interactions and maximized online customer experience, retention and conversion, by leveraging Backbase’s technology.
Backbase was founded in 2003 and is privately funded with operations in New York, Atlanta, Amsterdam, Singapore, and London.
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