IT Manager

Join Bloomon & Bloom & Wild: Transforming the Flower Industry

Bloomon is turning the flower industry on its head – for the better. How? By disrupting the traditional supply chain! We skip the auction and wholesale, to shorten the journey for our flowers. And we harness technology, brand and innovation to deliver gifts and subscriptions that delight our customers across Europe.

We launched in Amsterdam in 2014, and in 2021 joined forces with Bloom & Wild, the UK's fastest growing ecommerce company (according to the Financial Times). Our group is backed by top tier investors and is now home to a family of 3 strong brands, Bloom & Wild, Bloomon and Bergamotte. Together, we’ve delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe.

Our vision is to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the Bloom & Wild brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.

We really care about creating a diverse and inclusive team - so we welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us. In our team, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team.

⚙️ Technology at Bloomon & Bloom & Wild

IT is within our Technology team of over 60 people and sits right at the heart of our business. We build and maintain the solutions that power our internally built tools, enabling our brands to delight our customers every day and the technology we buy supports our staff to be able to deliver amazing collaboration and productivity to deliver their best work at bloomon.

The Engineering team is seven, cross-functional, Product Engineering squads, who each own their own business and architectural domain and are supported by our Platform, Architecture, Data and IT teams.

Our IT department utilises productivity and collaboration platforms such as Google Workspace, Slack, and Logitech. We employ Addigy and are switching to inTune to handle all of our endpoints. Our production and fulfilment centres run on a Ubiquiti network and use Zebra and Konica Minolta printers.

Given that the majority of the support is hands-on with our users and warehouses, we are looking for a candidate who can be present in the office for the majority of the week for this role. This commitment is crucial to providing optimal support for our users.

⚒️ IT Support at Bloomon & Bloom & Wild

The IT team at Bloom & Wild plays a pivotal role in ensuring that our users have access to the essential IT tools required for seamless operations. They offer comprehensive IT support and solutions within our dynamic environment, addressing technical challenges, assisting end-users, and contributing to the smooth functioning of our IT systems.

At Bloomon, we're seeking an experienced and dedicated Senior IT Manager to join our team based in our Amsterdam office. As a pivotal member of our IT team, you'll have the opportunity to provide essential support to employees, resolve complex technical issues, and contribute to the enhancement of our IT infrastructure. You'll play a crucial role in ensuring that our systems run efficiently, delivering exceptional service to our team members.

💻 What you’ll be doing

• Provide support to employees on a variety of IT issues
• Troubleshoot and resolve complex technical issues
• Provide training and support to end users
• Support IT team with escalated issues and act as 3rd/4th line support to the team with complex infrastructure and administrator assistance. (Networking, MDM and SaaS Platforms)
• Identify missing and incorrect information within the knowledge base
• Support in verifying and running asset management audits
• Work with other IT team members to ensure the smooth operation of our IT systems and track performance against SLAs
• Technical support backup coverage for the Head of IT
• Stay up-to-date on the latest IT technologies
• Perform other duties as assigned

✅ You’ll love this role if you…

• Have 5+ years of experience in an IT Support role
• You have excellent troubleshooting and problem-solving skills
• Experience in managing IT vendors and excellent customer service skills
• Strong written and verbal communication skills for reports and presentations
• Experience with creating business case and project plans
• Have the ability to work autonomously and as part of a team
• Be able to manage your workload, research independently, and identify future tasks
• Ability to set priorities for themselves and the team
• You have a deep understanding of advanced networking (TCP/IP, DNS, VLANs and BGP).
• You have proficiency in Google Workplace (Docs, Slides and Sheets)

It would be great if you also have.

• Bachelor's degree in Computer Science or related field
• Networking Qualifications like CCNA, CMNO or URSCA
• Have experience doing the design and maintenance of productivity suites, including Google Workspace and O365
• Experience doing the design and maintenance of MDM Platforms, including Windows, macOS, and Linux
• Experience with Zebra, Richo and Konica Minolta

🌟 (some of) The good stuff

To care wildly for our customers, firstly we care wildly for our teams. We work hard to craft a culture of thoughtfulness and care, where there is a strong sense of inclusion and belonging, enabling all of our people to thrive and be successful each day.

🌻 Work that works for you

• Flexible working: our core hours are 10-4, but outside of these hours you can start or finish your day when works best for you
• Work Abroad for up to 30 days each year
• Share in our success with a choice to take equity options
• Enhanced family leave policy and a workplace nursery scheme
• 1 day per year to volunteer on a project that’s close to your heart

🌴 Time off

• 25 days’ holiday + your birthday and bank holidays each year
• Summer hours: every Friday afternoon off during July and August (trialling in 2023)
• Flexible bank holidays - trade a bank holiday for another day that fits your beliefs, values and celebration calendar
• Option to buy an extra 5 days’ holiday each year

🌱 Health and wellbeing

• Health cash plan through Simplyhealth
• Company pension scheme
• Mental health support through Open Up, including access to online therapy sessions
• Allies and champions groups
• In person or virtual yoga every week
• Cycle to work scheme
• Our office kitchen is stocked with drinks and snacks to keep you going

🌳 Growth & Development

• A flexible training framework for every stage of your career development through our Bloom & Learn programme
• Mentee and mentor opportunities with our external partners, such as The Women's Association and Mentoring for Growth run by Future Founders
• Internal & external Speaker Sessions on a variety of different inspirational topics

💐 Moments that matter

• Social & wellbeing monthly calendar
• Summer and End of Year events, team lunches and post-peak celebrations
• Irresistible discounts on our products, blooms & subscriptions!

🏡 Belonging at Bloom & Wild

We know that we learn through our differences, and building a diverse team has always been central to creating the best experience for our customers. We value all backgrounds, perspectives, ideas and experiences, and encourage everyone to share their opinions openly within our caring and inclusive team. Our champions community actively advances our culture of inclusion and belonging, which is organised around 8 pillars of diversity. These cross-business networks offer additional opportunities for connection, education, support and celebration, and ensure that inclusivity continues to be embedded in our ways of working.