UX Researcher

Join Unit4: Shape the Future of ERP Software

Meet Unit4. We’re a fast-paced growth cloud company, changing the game in ERP for mid-market people-centric organizations. We’re on a mission to turn 40 years of conventional legacy ERP software on its head and rewrite the industry.

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful, high-value work they live for.

Job Description

We're looking for an enthusiastic and skilled Mid-Level User Researcher to join our Product team. In this role, you'll play a crucial part in understanding our users, their needs, and behaviours. You'll work collaboratively within a product-focused environment, turning insights into actionable recommendations that drive meaningful product improvements.

This is a fantastic opportunity for someone looking to grow their expertise, take ownership of research initiatives, and contribute significantly to a product that truly matters.

What You'll Do:

• Plan & Execute Research: Design and conduct a variety of user research studies (e.g., usability testing, user interviews, surveys, concept testing, field studies) to gather qualitative and quantitative insights.
• Identify User Needs: Uncover user behaviours, motivations, pain points, and unmet needs to inform product strategy and design decisions.
• Collaborate Cross-Functionally: Work closely with Product Leads, Product Designers, Engineers, and Data Analysts to define research objectives, share findings, and ensure user insights are integrated throughout the product development lifecycle.
• Analyse & Synthesise Data: Analyse research data, synthesise findings, and translate complex information into clear, concise, and compelling insights and actionable recommendations.
• Communicate Findings: Present research findings to various stakeholders through compelling reports, presentations, and workshops.
• Champion the User: Advocate for the user throughout the organisation, fostering a user-centered culture.
• Contribute to Research Operations: Help develop and refine research processes, tools, and best practices within the team.

Qualifications

• Education: Bachelor's or MSc degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Design, or a related field (or equivalent practical experience).
• Experience: 2-4 years of hands-on experience in a dedicated User Researcher role, ideally within a product-focused environment.
• Methodology Expertise: Proven experience with a range of qualitative research methods (e.g., user interviews, usability testing, field studies) and a good understanding of when to apply them.
• Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex research findings clearly to diverse audiences.
• Collaboration: Demonstrated ability to work effectively in cross-functional teams.
• Tool Proficiency: Familiarity with user research tools (e.g., UserTesting, Miro, Figma for prototyping/testing, survey tools).

Nice to Have:

• Quantitative Skills: Experience with quantitative research methods (e.g., surveys with statistical analysis) or working closely with data scientists.
• Domain Knowledge: Experience in SaaS, B2B software is a bonus.
• UX Design Familiarity: Basic understanding of UX design principles and how research informs design.
• Accessibility Awareness: Knowledge of accessibility guidelines and inclusive design practices.

Additional Information

Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities.

Grow with us

At Unit4, we offer:

• A culture built on trust - giving you the freedom and autonomy to be successful;
• Balance - with our uncapped time off policy, remote working opportunities, and Global Wellbeing Days when the whole company can switch off and prioritize well-being;
• Talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry;
• A commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet;
• A safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.

Our commitment to you

Unit4 is committed to ensuring equal opportunity for everyone - together, we continue to build an inclusive culture that encourages and celebrates the diversity of our employees. We consider all candidates on their ability to do the job required and welcome the unique contributions each individual can bring to Unit4. We know that diversity of race, ethnicity, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, and physical ability brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. That’s why we make our hiring decisions solely based on skills, qualifications, and our current business needs.