Partner Operations Manager EMEAI

Partner Operations Manager EMEAI at Philips

With Bridgefield’s support and building on our 40+ year legacy of growth and innovation in emergency medical technology, the Emergency Care business will continue passionately pursuing our mission of saving lives, lowering the cost of healthcare, and advancing the science of resuscitation while serving the public access AED, EMS, military, and hospital market segments.

In this role and as part of an agile company that has the dedicated resources needed to achieve its strategic goals, you’ll have every opportunity to become a part of the “NewCo” we are forming and grow both personally and professionally and potentially make an even bigger impact on the acute care space – as well as on the consumers, patients and healthcare workers who depend on these innovative life-saving solutions.

The Partner Operations Manager will be responsible for efficient management of overall operational activities with respect to our Distributor & Partner Channel, and as such will serve as a key partner to the commercial team, driving effectiveness, efficiency, and performance of partner operations. This role is critical in optimizing the tools, processes, analytics, and strategies that support our field teams.

Do you believe you have the skills, drive and attitude to join this exciting journey? Do you have a strong customer-first mindset, solid process and analytical acumen and operational experience? Then this position might be your next challenge!

Your role:

• Optimize sales processes to improve productivity and maximize business outcomes
• Ensure CRM and sales automation tools are optimized and effectively used
• Monitor and enhance lead management, pipeline tracking, and sales forecasting
• Support the commercial & marketing teams in the creation and execution of Partner Joint Business Plan
• Train and Support Partners and/or Market stakeholders on relevant Philips Partner sales and services related processes and tools
• Monitor and improve sales and service process performance and adherence thereof (including DDP process, contract management process and administration of business criteria)
• Ensure relevant Partner data and contract templates are timely and up to date in the company’s systems/ tools (includes aligned cooperation with legal function and central contract management team)
• Manage order- and supply-related problem solving activities as basis to an efficient process, in close collaboration with the channel partners and internal, especially commercial and supply chain teams
• Prepare and organize input for Partner performance reviews

You're the right fit if:

• Minimum Bachelor Degree in business or related discipline
• Minimum 3-5 years of experience working in a sales operations environment
• Experience working with channel partners is highly desirable
• Strong analytical & problem solving skills
• Certified LEAN Basic or equivalent as a minimum
• Internal and External Stakeholder management based on well-developed soft skills
• Strong collaboration and communication skills, able to work effectively as part of a virtual team
• Customer focused mindset
• Fluent in English, other major EMEAI languages are a plus

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This role is an office-based position, and you are expected working from the office at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.