Account Manager

The Account Manager is responsible for converting client projects specifications into research results and maintaining a positive client relationship. This is accomplished through consultation on fielding methodology, management of client expectations and project results throughout data collection.

This position will be managing projects in our CATI (Computer Assisted Telephone Interviewing) division.

RESPONSIBILITIES

• Manage and own outcomes of market research projects from commissioning to invoice. Exceed client expectations of project delivery.
• Collaborate and support Sales and Customer Services in driving revenue growth through client relationship development that lead to referrals and repeat business
• Provide guidance and trouble shoot project challenges during fielding
• Communicate project updates and status in a responsive and consultative manner throughout the project field
• Coordinate internal resources for project support
• Administer internal customer relationship information at the project level through efficient project documentation.
• Share knowledge across internal functional teams

SKILLS AND ATTRIBUTES

• Proficient in Microsoft Word, Excel, and Outlook.
• Organized and detail-oriented
• Excellent communication skills
• Knowledge of SPSS or ASCII would be beneficial
• Experience in Forsta+

EDUCATION AND EXPERIENCE

• Bachelors Degree or 2+ years of experience or related work experience
• Account or Project Management experience is strongly preferred.
• Experience in market research strongly desired
• Experience in a customer service environment desired

About Us

Dynata is one of the world’s leading single providers of first-party data contributed by people who opt-in to member-based panels that the company manages and maintains. With a reach that encompasses 60+ million people globally and an extensive library of individual profile attributes collected through surveys, Dynata is the cornerstone for precise, trustworthy quality data. The company has built innovative data services and solutions around this core asset to bring the voice of the individual to the entire marketing spectrum, from market research to marketing and advertising. Dynata serves nearly 6,000 market research agencies, media and advertising agencies, consulting & investment firms and healthcare and corporate customers in the Americas, Europe, and Asia-Pacific.