Deputy Manager | OYSHO Opening!

Join Our Team at INDITEX

INDITEX, is one of the world’s leading fashion retailers with over 5,800 stores across 210 countries by bringing together 120 diverse cultures. In the Netherlands, we proudly represent seven iconic brands:

ZARA | PULL&BEAR | MASSIMO DUTTI | BERSHKA | STRADIVARIUS | ZARA HOME | OYSHO

We’re excited to open our first OYSHO store in Amsterdam. Join our passionate team and help create an empowering, stylish, and inclusive shopping experience.

Apply now and be part of our fashion-forward journey!"

Your role

As a Deputy Manager you will play an important role in fostering a diverse and inclusive environment while representing the brand image and corporate values of INDITEX. Collaborating closely with the Store Manager, you'll oversee daily operations, manage product placement, and optimize the store layout to enhance profitability and create an engaging fashion experience. Your role includes organizing and developing the team to ensure effective collaboration and exceptional customer service, while also ensuring that fashion trends and customer preferences are met. You will be reporting directly to the Store Manager.

Main Responsibilities

• Demonstrate understanding of commercial tools to be able to support the commercial and operations managers.
• Improve store performance and support the Store Manager to reach budgets and expectations.
• Ensure all departments across the store are in line with the company’s visual guidelines.
• Oversee replenishment is done in a timely and effective manner across the store.
• Participate In the planning and manage the process of the stock deliveries and sales preparation.
• Support the Store Manager in completing the security checklist and the general services guide and to ensure that all security procedures are followed in the store.
• Prepare monthly schedules for the store and manage holidays according to the business needs.
• React accordingly to the recruitment needs of the store, ensuring that a fair selection process is being followed.
• Working closely with Employee Experience Manager to ensure that inductions and training are carried out for all new starters and current employees in all the departments.
• Resolve effectively customer queries and manage conflict.
• Comply with the Health & Safety Policy.
• Promote company’s sustainability project.

What you bring

• Ability to lead by example, motivate, and develop employees.
• Experience in managing and developing a team, including training, and performance reviews.
• Initiative in identifying and addressing issues proactively.
• Strong organizational skills with effective delegation and multitasking abilities.
• Strong numerical skills for managing budgets and performance metrics.
• Familiarity with retail management systems, POS systems, and other relevant technology.
• Understanding of market trends, commercial dynamics, and competitor landscape.
• Minimum of 1-2 years' experience in a customer service management role.
• Strong verbal and written communication skills in English and/or Dutch.

Your Benefits

• Competitive salary
• Opportunities for personal and professional career growth
• Access to Busuu for Language Learning and Development
• 25% employee discount in all our Brands
• Benefits at Work platform for more discounts
• 5 weeks of vacation per year
• Travel allowance

We are dedicated to promoting diversity and ensuring an inclusive work environment where everyone's opinions are valued and respected. We embrace diversity in recruitment, training, and promotion, ensuring equal opportunities for all employees and their unique characteristics. We encourage all interested candidates to apply, even if you don't meet every single requirement. At INDITEX we empower all our employees without exception.

This job description details the core responsibilities but is not all-inclusive. You may be asked to take on additional tasks as required.

Applicants must have full authorization to work in the EU without requiring sponsorship.

We are unable to provide visa or work permit sponsorship for this position.

An integrity check via the warning register of the FAD (Fraud Approach Retail) foundation is part of the application procedure.