Clinical Consultant / Manager International Cardiology (ECG)

Clinical Consultant / Manager International Cardiology (ECG)

Job Description

As Clinical Consultant / Manager International Cardiology (ECG) you will play a critical role in transforming healthcare by delivering innovative clinical solutions and consulting services. Your focus will be providing clinical products and software training to customers in Europe. Depending on your seniority, you will start as a clinical consultant first or as a team manager from the start.

As Manager International Cardiology you will lead an international team of 4 Holter analysts and a clinical consultant, ensuring the highest quality of service and driving impactful outcomes for healthcare providers. Your work will help improve patient care, optimize clinical workflows, and support hospitals and clinics in achieving operational excellence. In this customer-facing role, you are required to go on average 1 day a week to the office (Amsterdam, Eindhoven, Best, Drachten, Hamburg, Madrid, Barcelona, Paris or Solna). Next to that on average, you will travel about 1 to 2 days a week to hospitals and private medical players (within Europe).

Your role:

• Lead the customer implementation process across the international region from order-intake to sales. Develop and deliver standardized and scalable clinical education programs across the International Region to customers and distributors on the Philips ECG Management Portfolio: Holter, Resting ECG and Stress Test – focused on fast customer adoption and high customer satisfaction. Your focus will be providing clinical products and software training to customers in Europe.
• Co-create Philips ECG Management workflows with hospitals and private players across the International Region in close alignment with the Technical Services Manager and the local Philips teams in the different zones.
• Strengthen the Philips Holter Analysis Service Capability in the Nordics Region and monitor the daily operations of the team and the collaboration with the Philips Preferred Suppliers for Holter Analysis in other regions. Safeguarding patient safety & quality and the agreed service level agreements to customers.
• Manage daily operations with your team (approximately 5 direct reports) to ensure excellent customer service delivery with high satisfaction, on-time delivery, compliance and cost savings as key results.
• Run monthly performance management cycles together with the Services & Solutions Delivery (S&SD) management team to report and solve problems on KPIs: customer training satisfaction, implementation time, patient safety & quality and costs.
• Be a frontrunner when it comes to ECG knowledge, skills and key developments in the market (e.g. new standards as part of the European Society of Cardiology) and proactively coach and train people in your team (direct reports) and the broader team within Philips Monitoring.

You’re the right fit if:

• Bachelor/master’s degree in relevant areas.
• At least 5 years of experience within Cardiology (focus on ECG) – a clinical background is required.
• At least 2 years of experience within business (ideally a multi-matrix international environment) (preferred).
• 2+ years of experience in people management and talent development.
• Strong communication and stakeholder management skills – specially building external relationships.
• Strong business fundamentals: Project Management, Performance Management, PowerPoint and Excel.
• Excellent written and oral English communication skills.

How we work together
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality of healthcare that we all deserve. Do the work of your life to help the lives of others.

“Working at Philips is more than a job. It's an experience filled with unexpected moments that will transform you in lasting and positive ways. Help us improve the world for the better while building a career that no one could have planned for. Even you.” Philips Team