Service Transition Specialist

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Would you like to work for one of the World's largest banks in an exciting, dynamic and international environment?

We are currently recruiting for a Service Transition Specialist for our Systems Division in Amsterdam.

About MUFG

Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with approximately 2,000 locations in more than 40 countries. The Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to “be the world’s most trusted financial group” through close collaboration among our operating companies and flexibly respond to all of the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world.

Your impact at MUFG

You will be responsible for the following areas:

Operational Readiness

This role will set-up, own and execute the Operational Readiness process with the main goal to ensure that projects will adhere to its obligation to ensure the support and service teams which maintain services are provided/enabled with all the information they require to perform their function following the completion of projects. Operational Readiness is the method/procedure by which Technology assesses, monitors and reports the progress of this task.

Support the Change Control Process including the build and Deployment processes

This will involve working with the Transition team in EMEA Tech office to ensure that applications that providing critical and important functions are covered by controlled process and that we can evidence the control provided via standard reporting. Onboarding and support of the existing processes and support for the application teams is a critical part of this role.

IT Configuration Management Process

This role will work closely with the Config team in EMEA Tech where the bulk of the config work is being done for MUFG Bank (Europe) N.V. Main goal of the function is to define and control the components of IT services and its Infrastructure, and to maintain accurate configuration information.

Function positioning

Systems Division supports MBE’s IT structures with regard to IT applications, infrastructure and hardware. There are 4 pillars in the division:

1. IT Planning
2. IT Service Delivery
3. IT Security
4. Local Branches IT

The Service Transition Specialist reports to the Head of IT Service Delivery who reports to the Head of IT Division.

The role includes the following:

Operational Readiness:

• Assessment of Operational Readiness categories applicable to the project during the initial project phase
• Continuous engagement with the project team during the project lifecycle; and provide ongoing assessment/tracking of crucial operational readiness deliverables expected for the given phase
• Record update for each assessment category
• Gather signoff from functional owners of assessed categories
• Schedule OR review meetings (joint responsibility with Project Manager)
• Status reporting

Change Management:

• Migration of application code repositories to GitHub Enterprise
• Configuration of JFrog Curation to ensure Secure Coding practices are embedded.
• Migration of build processes to GitHub Actions / TeamCity
• Linkage of builds to binary repository storage (Artifactory) and deployment automation (OpenText Deployment Automation)
• Liaise with infrastructure and application teams to ensure proposed solutions are workable.
• Support and maintain all elements of the Build and Deployment platform.
• Assistance with any required reporting from ServiceNow to support IT Change Management DORA Requirements.

Configuration Management:

• Configuration identification
• Configuration Control
• Configuration Status documentation
• Verification and Audit

In order to be successful in the role, you will need the following:

Skills and experience:

• Degree educated and / or equivalent experience of 3+ years supporting financial institution(s)
• Excellent general knowledge of IT Service Support and Delivery
• Verbal and written communication skills in English is essential, Dutch is an advantage.
• Strong background in Operational Readiness, Change ad Configuration Management
• Experience in collaborating with off/near-shore support and delivery teams
• Familiar with the specific Security and Regulatory standards associated with IT Service Transition
• Background in common service focused frameworks such as ITIL
• GitHub Enterprise, including GitHub Advanced Security in a practical situation
• Excellent understanding of Build, Deployment and Software Configuration management tooling and processes.
• Excellent knowledge of IaC principles and methods (Terraform, AWX, Ansible, Bicep, ARM templates)
• Good ability with scripting methods. (including Perl, Powershell, shell, groovy)
• Artifactory – configuration / management / integration with Build tools (including REST methods)
• TeamCity / GitHub Actions (CI/CD build)
• ServiceNow Change
• Beneficial: An ITIL qualification preferably Foundation at version 3 or above
• Excellent communication and interpersonal skills; results driven and with strong sense of accountability
• Strong collaborative skills, the ability to demonstrate sound judgement

Personal requirements:

Integrity and Responsibility

• Balance Risk with Opportunity
• Customer Focus
• Demonstrate Global Perspective

Professionalism and Teamwork

• Drive For Results
• Collaborate and Build Partnerships
• Communicate Effectively and Professionally

Challenge Ourselves To Grow

• Influence and Inspire Others
• Lead Change & Seek Continuous Improvement
• Think Strategically
• Manage and Develop Talent

What do we have to offer:

We offer you a role in one of the largest banks of the world in a growing and international environment. You have various opportunities to develop yourself and we will support you with that by offering various training and development possibilities.

• We take into account your home situation and your ambitions and help you to balance work and private life.
• Monthly team events.
• To work in an ambitious, international environment with colleagues from different countries and cultures, who strive for the best.

Besides that we will offer you:

• Gross salary based on experience and consistent with the market
• 8% holiday allowance and 13th month payment.
• 30 vacation days per year. Optional you can buy 15 additional days.
• Commuting allowance based on annual public transport 2nd class, most economical way, or € 0,23 per km with a max of 75km one way.
• €5,00 net remote working compensation per day, with a maximum of €60,00 per month.
• Possibility to order a mobile phone (up to €800,-)
• Possibility to order Office Equipment’s for the home office, (up to €500,-)
• Remote Working Policy i.e. Working From Home (WFH) and Remote Working in another Country.
• Bicycle plan (fiscal benefit)
• Company fitness (fiscal benefit)
• Mental health workshops and budget for external courses (i.e. Dutch language classes).
• Employee contribution towards Pension insurance (max 5%, currently 2%), our pension scheme is based on a defined contribution scheme.
• Training & development possibilities paid by the bank

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

About US

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

• Client Centric
• People Focused
• Listen Up. Speak Up.
• Innovate & Simplify
• Own & Execute