Regional Head of Business Partner- and Product-Configuration

Regional Head of Business Partner- and Product-Configuration

The Regional Head of Business Partner- and Product-Configuration is placed within our Operations Steering and Transformation division and is directly reporting to the Head of Business Partner- and Product-Configuration. The role is responsible for overseeing the configuration and parametrization of IT systems business partners and products for each LoB within the region.

The position involves developing and implementing strategies for efficient and accurate business partner- and product-configuration, collaborating with various departments of Allianz Partners and ensuring alignment with B-Partner requirements. The Regional Head of Business Partner- and Product-Configuration plays a crucial role during tenders, in onboarding new business and afterwards in maintaining product quality, optimizing processes and supporting the organization’s overall business objectives. This position requires a blend of technical expertise, strategic thinking and effective team management.

Primary objectives include next to the configuration and customization of IT systems and products the creation of a deep collective business understanding across all LoBs of Allianz Partners in order to translate this understanding in the most efficient way to ABS (or other core systems), as well as being key interface for sales for tenders and customer onboarding. In addition, the understanding of the AS-IS processes and the definition of the most efficient (simplified and harmonized) SHOULD-BE processes including their system implementation and documentation is an integral part of this role.

What you do

• Configuration Strategy: Develop and implement a comprehensive strategy for product- and B-Partner-configuration in alignment with the business objectives of Allianz Partners and B-Partner requirements.
• Technology Integration: Implement and manage configuration tools and systems to support accurate and efficient product and B-Partner customization. This includes all processes necessary to ensure E2E process management in core systems (e.g. beneficiary database, commission setup in line with local regulation, B-Partner characteristics, process specificities and settlement).
• Process Optimization: Oversee the design and optimization of product configuration processes to enhance efficiency and accuracy.
• Customer Satisfaction: Focus on enhancing customer satisfaction by delivering accurately configured products and B-Partner and addressing configuration-related issues promptly and effectively.
• Cross-Functional Collaboration: Collaborate with various departments and B-Partners of Allianz Partners to align product configuration processes with organizational objectives.
• Customization Guidelines: Establish guidelines and standards for product customization and in consequence ensure compliance with quality standards and customer requirements.
• Quality Assurance: Implement quality control measures to ensure that configured products meet quality standards and specifications of Allianz Partners.
• Documentation: Ensure proper documentation of configurations, specifications and customization requirements.
• Continuous Improvement: Drive initiatives for continuous improvement in business partner- and product-configuration processes through data analysis and feedback mechanisms.
• Training and Development: Provide training programs to enhance the skills and knowledge of teams involved in product configuration.
• Customer Collaboration: Work closely with B-Partners to understand their configuration requirements and provide solutions that meet their needs.
• Risk Management: Identify and reduce potential risks associated with B-Partner and product configuration by implementing measures to prevent errors and defects.
• Compliance: Ensure that B-Partner- and product-configurations adhere to industry regulations, standards and compliance requirements.
• Cost Management: Optimize costs associated with B-Partner- and product-configuration processes while maintaining quality and meeting customer expectations.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) related to business partner- and product-configuration and provide regular reports to the leadership team of Allianz Partners.
• Process Development: Lead the design, development and continuous improvement of B-Partner- and Product-Configuration processes to ensure efficiency, productivity, and operational excellence. On top drive solutions to ensure process optimization related to system configuration with impact on core Ops LoB processes.
• Team Leadership: Build and lead a high-performing team of operations professionals and foster a culture of innovation and excellence that improves AES (Allianz Engagement Survey) scores. Be an ambassador of AzP and role model our values while creating a high-performance culture and teams.

What we offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.