Delivery Lead CRM

Are you a solution-oriented technical professional with a passion for managing advanced CRM-services at scale? As our next Delivery Lead CRM at BDR Thermea Group, you play a key role in the development and operational management of all our applications supporting customer relationship management. Working agile, you drive innovation forward and deliver outstanding solutions with your team. Join us in making the energy transition a reality! 🌍

What you can expect

As Delivery Lead CRM, you are responsible for the timely and effective development of our applications in the CRM domain. To ensure the right business priorities are set, you collaborate closely with business stakeholders from various teams (Marketing, Sales, Aftersales and more). You help to define and prioritise the team’s backlog to guarantee impactful software development. You also work together with your fellow Delivery Leads from other domains such as Internet & IoT, Integrations and BI, to align the backlog for cross-domain developments in order to effectively address programme priorities and to maintain technical integrity.

In this role, you manage the work of 10 colleagues in CRM. Our international team consists of members in technical roles, as well as Business Analysts, taking turns in acting as a Scrum Master for the team. Our CRM team works with the Scrum principles, and together with other development teams, works in a shared Azure DevOps environment and with a shared backlog.

In this role within our Group CRM and BI organisation, you can have a global business impact as you join a motivated team rolling out various programs across the OpCo’s within BDR Thermea Group.

This is a hybrid role, based out of Apeldoorn, the Netherlands. To ensure close collaboration, you are invited to work on-site in Apeldoorn 1-2 days per week. We support your home office set-up, travel costs, and provide flexibility regarding hybrid work.

What you’ll do

• Ensure effective delivery of our CRM applications.

• Prioritise the product roadmap together with key business stakeholders and Manager Center of Excellence CRM, Internet & BI.

• Align with Manager Center of Excellence CRM, Internet & BI on scope, budget and timeline, according to the objectives of business stakeholders.

• Own the creation of a backlog prioritised on the basis of overall strategy and business objectives.

• Act as the primary liaison with business stakeholders and development teams.

• Evaluate product progress at each iteration.

• Communicate development progress to key stakeholders.

What you bring

• Work experience: solid experience as a Delivery Lead, IT Project Manager or equivalent within software development organisations. We envision a minimum of 4-5 years of experience, but please don’t hesitate to apply if you don’t quite meet this criteria.

• Project management skills: ability to manage multiple projects and tasks simultaneously without losing sight of the important details.

• CRM knowledge: technical aptitude and passion for managing state-of-the-art, multilingual CRM-services at scale. We use Microsoft Dynamics, but experience in Salesforce, Zoho, HubSpot, FreshSales or any other major CRM will support your success in this role.

• Stakeholder management skills: you have the ability to communicate technical information to non-technical stakeholders in an effective way. You can build relationships and influence stakeholders in an international matrix organisation, in which the working language is English.

• Educational background: you have obtained a Bachelor’s or Master’s Degree in IT, Software Development or (International) Business or other business-related study.

And, preferably:

• You have gained experience working on out-of-the-box CRM applications vs. Solutions built in-house.

• You have experience working in agile / Scrum.

Why BDR Thermea?

• Help move the energy transition forward.

• Work with cutting-edge technology.

• Be part of an international, collaborative team that values your input.

• Enjoy a vibrant culture.

• Benefit from a healthy work-life balance with 36 holiday days.

• Take advantage of flexible home-working policies: this role is 1-2 days at the office.

• Receive travel reimbursement and wellness perks.

About the company

At BDR Thermea Group, we bring the energy transition closer every day. Serving customers in more than 100 countries with a diverse team of 7,000, we are united by a shared mission to create a sustainable future through smart indoor climate solutions. We champion innovation, customer focus, and a cohesive team culture.

BDR Thermea Group is a proud equal opportunity employer, valuing diversity and inclusivity. We encourage candidates of all backgrounds to join us in shaping a more sustainable, innovative future for everyone.

What’s it like to work at BDR Thermea Group?

At BDR Thermea Group, we don't just talk about making a difference - we live it every day. As a team member, you'll be part of a company leading the way in the global energy transition, shaping the future of sustainable heating and hot water systems. Work alongside passionate colleagues who share our core values: One Team, Sustainable Future, and Customer Focus. We support your growth, development, and well-being in a purpose-driven environment that encourages creativity, innovation, and collaboration. Join us on our journey toward a sustainable future!

Bij BDR Thermea Group geloven we dat diversiteit, gelijkheid en inclusie (DE&I) essentieel zijn voor ons succes. We zijn toegewijd aan het creëren van een werkomgeving waar elke potentiële toekomstige collega zich gewaardeerd, gerespecteerd en in staat voelt om hun volledige zelf te zijn op het werk. Bekijk onze DE&I-beleid op onze website om meer te weten te komen.