Return Merchandise Authorization (RMA) Administration Intern

Join HIKMICRO – A Global Leader in Thermal and Acoustic Measurement Technology

HIKMICRO, a subsidiary of Hikvision, is a leading provider of industrial measurement solutions. Specializing in cutting-edge thermal and acoustic technologies, we offer thermal imaging cores, modules, cameras, total solutions, and acoustic measurement instruments. Our products are trusted by customers in over 100 countries and regions.

With a strong focus on innovation, we invest heavily in research and development and operate advanced manufacturing facilities. These capabilities enable us to deliver world-class products and solutions tailored to diverse industry needs.

Internship Opportunity: Return Merchandise Authorization (RMA) Administration Intern

We are currently seeking a Return Merchandise Authorization (RMA) Administration Intern to join our team in Hoofddorp, NL. In this role, you will collaborate closely with our Technical Support Specialists, After-Sales Service Team, and Warehouse Staff to gain hands-on experience across our after-sales processes.

This is an exciting opportunity for students who are interested in Warehouse Operations, After-Sales Service, or Technical Product Support and want to develop practical skills in a dynamic, international company.

• Start Date: June or July, 2025
• Duration: Minimum 4 months (longer availability is preferred)
• Location: On-site in Hoofddorp, NL

What You’ll Learn and Do

• Get to know our full range of thermal imaging products – from product features and design to maintenance and common technical issues.
• Support the end-to-end after-sales workflow: customer communication, internal coordination, third-party logistics, repair tracking, and warehouse organization.
• Work in a fast-paced environment where you'll develop your analytical, communication, and coordination skills.

Your Key Responsibilities

• Monitor and maintain the RMA email inbox: respond to inquiries, provide basic troubleshooting suggestions, and route cases to the appropriate teams.
• Coordinate the return and exchange process, keeping all parties informed and ensuring timely follow-ups.
• Track and update incoming and outgoing RMA stock; assist with regular inventory checks.
• Support warehouse tasks, including helping with packaging, delivery coordination, and pick-ups.
• Provide general administrative assistance to the Technical Support Team as needed.

You’re the ideal candidate if you:

• Are currently enrolled in a Dutch higher education institution during the entire internship period (engineering, supply chain, business, or related background preferred).
• Comfortable with on-site work and occasional physical tasks in a warehouse setting.
• Able to handle repetitive tasks with a strong sense of responsibility and consistency.
• Available for at least 4 months, for 3 to 5 full working days per week.
• Detail-oriented and reliable with a can-do attitude.
• Proficient in Microsoft Office Suite, Outlook, and preferably SAP.
• Are fluent in English and Chinese (spoken and written).

What We Offer

• Comprehensive onboarding and training on HIKMICRO’s products, maintenance, and support systems.
• A bright and modern workspace in Hoofddorp, easily accessible with a company shuttle from the train station.
• An international, fast-growing team and a collaborative work environment.
• Monthly internship allowance and travel reimbursement.

Are you ready to jumpstart your career with a company at the forefront of industrial innovation?

Just send an application message with you CV! We are looking forward to hearing from you!