Support Engineer

What are you looking for?

Great people grow XL

We offer

• Personal growth
• Challenging workplace
• International environment

We ask

• Be a team player
• Embrace change and innovation
• Take responsibility

Why vidaXL?

• Fast growing
• Ambitious people
• Never a dull moment

Support Engineer

IT & Facility ServiceDesk Support

Are you ready for the next step? As an IT & Facility ServiceDesk Support, you ensure that the employee workplace, site infrastructure, hardware, and software operate efficiently and effectively to support seamless business operations and create a productive and well-equipped workplace environment.

You will:

• Serve as the first point of contact for on-site and remote support, ensuring minimal disruption by quickly resolving hardware and workspace issues.
• Set up workstations and deploy hardware for new employees. Collect and reset equipment during offboarding, ensuring proper recycling or redistribution.
• Install and maintain ergonomic workspaces, including desks, cables, monitors, headsets, and docking stations, following safety and comfort standards.
• Provide first-line support for printers, network equipment, and telephony systems, escalating advanced issues to IT teams or vendors.
• Track hardware inventory, ensuring timely replacements and promoting sustainable disposal and reuse through vendor coordination.

We offer:

• The chance to grow in a fast-growing company;
• Travel allowance of 0.23 cents per km;
• Non-contributory pension;
• 25 vacation days (on a full-time basis) with the possibility to buy 10 more;
• 8% holiday allowance;
• 20% discount on all vidaXL products.

We ask:

• Fluency in the Dutch language and advanced English language skills
• Excellent communication and interpersonal skills to support users effectively.
• Ability to prioritize tasks, manage time efficiently, and work independently and collaboratively.
• Hands-on experience with hardware deployment, maintenance, and replacement.
• Familiar with working in ticket-based systems such as Jira, Axxerion, or similar platforms.

Why vidaXL

vidaXL is a major player in the ever-growing world of e-commerce. Since our foundation in 2006, we've expanded our global reach, serving millions of customers with a vast selection of products for every aspect of their lives. Our bold and down-to-earth approach sets us apart. We embrace challenges, take chances, and try new things every day, all with the goal of providing the best possible experience for our customers.

We believe in our people, and we love to invest in their personal growth. We offer the freedom to seize opportunities, thrive, and grow alongside a global e-commerce leader.

Join us to growXL!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.