Circulair Sales Specialist

Meeting & Understanding Customers

Job Description

In the Product Quality & Recovery department we deliver sustainable, extraordinary growth. We do this by creating a new, unique, inspiring and convenient meetings with our customers and giving IKEA products a second life. In the position of Circular Sales specialist you drive extraordinary growth by optimizing the product recovery processes. You do this by prolonging the life of IKEA products and preventing the occurrence of unnecessary costs related to IKEA products. You collaborate across functions to prevent the occurrence of unnecessary costs related to IKEA products. Giving products a second chance while keeping the financial results, quality, safety, and sustainability impact in mind.

What you'll be doing day to day

You are always busy to ensure the Second Chance Corner both in store and online, is in excellent shape, fully stocked and presented commercially to secure a good customer experience. The Circular Sales specialist ensures that merchandising basics are in place. You steer towards the optimal sales channel, and that the IKEA product range is presented in ways that inspire and satisfy customers.

What else you will do:

• Take responsibility for the department's commercial goals and secure that the action plan ensures that any circular or commercial priorities are implemented in the unit.
• Implementing & training department co-workers in commerciality and selling. The goal is increasing commerciality and improving the customer shopping experience in the Second Chance Corner shop.
• Work closely with Selling Team and other functions on improving and optimizing internal product flows to Recovery to ensure optimal effectiveness (Range Change, Launch, Campaigns, Outgoing, etc.)
• Support the Product Quality & Recovery Manager by indirectly leading the team together with the other specialists, by assigning tasks and supervising the daily operations of the Product Quality & Recovery team when required.
• Support the product quality and safety work in the customer meeting point by reporting any potential issues accordingly. As well as to ensure all required product information and warnings are communicated to the customer on products sold through the Second Chance Corner Shop.

Our team within IKEA

It’s hard to imagine, but IKEA started out as a small mail-order business in Älmhult, a village in the Swedish countryside. It can now be found in 63 countries offering a unique range of products. Working at IKEA means working in a world of ideas. A world that is described by our own colleagues as a workplace where everyone is welcome and you can be yourself. Where together we make a difference for the many people and the planet. But also a workplace where you determine your own career steps and where there is plenty of room for your practical creativity and ideas. And all this while working in a nice team with colleagues who are always there for you and support you when needed.

As a Circular Sales specialist you are part of a team that works very close together in a variety of processes. By doing so we are contributing to sustainability & circularity goals by prolonging our product’s life by giving them a second chance. We interact with customers and colleagues from other departments always promoting the IKEA social and environmental commitment.

Who you are

At IKEA, we think it's important that you can be yourself. In this job you will thrive if you have a passion for selling, reaching your goals with a high level of energy and motivation and getting the best for IKEA customers. Your interest in people’s everyday life at home and home furnishing is obvious. And you are highly motivated to give IKEA products a second chance using smart solutions.

What else you need:

• Ability to create a high commercial performance.
• Good knowledge of the IKEA product range, including service products.
• Good knowledge of Selling the IKEA way, Pricing the IKEA way, Understanding Store operations the IKEA way, Range presentation the IKEA way and In-store logistics the IKEA way.
• Good knowledge of Sales steering.
• Good knowledge of numeracy and computer

Good for the planet and for you

Whatever we are doing today, we will do a little better tomorrow. If we work together, we can care for people and planet. And IKEA will take good care of you too. Start as Circular Sales Specialist and receive:

• A salary at IPE level 47.
• A 13th month and 8% holiday pay. These will be paid out in December and May as standard, but you can also choose to receive them monthly.
• A collective bonus scheme. This is determined annually and amounts to a maximum of 150% of your gross monthly salary.
• Travel expenses for public transport are reimbursed 100%. Do you live within a radius of 5 to 20 km from the IKEA store? Then you can also opt for a lease bicycle. Are you traveling by car? Then you will receive a travel allowance up to a maximum of 243 euros per month.
• 15% employee discount at all IKEA stores in the Netherlands.
• Various arrangements that suit your personal situation. Think of transition leave and equal (100% paid) birth leave regardless of the composition of your family. You may also exchange the public holidays applicable in the Netherlands with non-Christian holidays. And every store has a quiet/prayer room.