Customer Line Officer

Join us as a Customer line Officer at Allianz Trade and you’ll be at the heart of the action!

As our customers’ trusted advisor, you’ll communicate vital information about claims, underwriting, sales and finance. And by keeping our customers happy, you’ll keep them coming back, and help us to grow our business.

We’re one of the most trusted insurance and asset management companies in the world. We’re a diverse and inclusive workforce, and we care about our people – their ambitions, dreams and challenges.

So, if you can live our international values and give excellent local customer service, we’ll work towards securing your future and open up career opportunities around the globe.

About the role

As one of our customer line officers you’ll be the first point of contact for brokers and companies. They’ll rely on you and your team to give them the information they need, when they need it.

Put customers first

You’ll adopt the Allianz philosophy of customer centricity and use our customer experience habits to create positive interactions with everyone you support.

Communicate in the best way for our customers

Whether you’re working with small companies, large companies or brokers, you’ll use the best channel (phone, email or chat) for your customer and the situation.

Collaborate with multiple departments

You’ll use your knowledge and expertise to give your customers what they need to know about products and services across our sales, underwriting, claims and finance teams.

You’ll use your judgement to decide when to help directly and when it’s time to pass a customer on. And when you do, you’ll pass them to the right person in the right team, so they can review what’s happened and resolve things effectively.

Be efficient and effective with IT tools

You’ll record and follow up customer contact and requests in our customer care tools. You’ll also make sure the data you and your team record on the customer relationship management (CRM) platform is accurate and thorough – especially for customer contact cases.

You’ll spot technical problems customers are having and work with the IT team to raise them quickly and effectively.

You’ll encourage and assist customers and brokers to self-serve when it’s the best option for them, so they always get the best experience.

Help us meet our service targets

You’ll be encouraged to achieve your performance goals in areas like:

• customer satisfaction
• addressing customer queries on the first call
• achieving service levels (for example, closing tickets in the timeframe in our service level agreement)
• keeping up with our targets for the number of calls, emails and chats we handle
• reducing the number of customers who give up before they get through to us.

Be a team player

You’ll show your team spirit by always looking to improve the way you communicate, and through the quality and efficiency of your work.

Uphold our corporate responsibilities

You’ll make sure all your work is in line with our standards, policies and regulatory guidelines – including data protection.

We’ll also expect you to be proactive about continuously improving your product and service knowledge at Allianz Trade, providing us feedback and helping us to augment our business performance.

Who we’re looking for

You’ll be a great fit if you:

• have great remote client management skills – you’re friendly and helpful, you care about tailoring your service to each customer, you’re an active listener, you work hard to give first-class customer service and build high-quality relationships
• have excellent people skills and teamwork – including being able to liaise with expert colleagues to provide the right information to customers
• are comfortable using IT tools and adopting new technology to improve our service
• Understand the Allianz Trade value proposition and main customer touchpoints on the related customer journey.

You’ll be an even better fit if you:

• speak fluent English and Dutch
• have a previous experience in risk analysis (financial and accounting analysis) as 70% of the calls we get are about risk.

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Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.

Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.