Retention & Growth Renewals Manager, EMEA Emerging Markets, Mid Market Sales

Retention & Growth Renewals Manager, EMEA Emerging Markets, Mid Market

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

We are looking for a leader to provide strategic direction within our Emerging markets (France, Italy, Spain & Middle East). You will work in our office in Amsterdam or remotely from the Netherlands or in the UK and will report to the Global Head of Renewals Account Associates, MidMarket.

You are someone who can motivate and inspire staff, and adapt easily to change. You will coach team members in their professional development, while helping evolve our market specialisation strategy in our MidMarket & Enterprise customer space.

Your team will use the renewal engagement to discover usage expansion and edition upgrades, and product cross-sell opportunities aligned with customer business goals. Partnering with the sales teams to contribute to total book of business growth, your team will work as part of bigger account teams, focused on accelerating Cloud growth and long-term customer success.

What you’ll do

The Retention & Growth Manager will help increase sales revenue by ensuring customer loyalty. You will lead a team of Renewals Account Associates to increase sales into existing MidMarket accounts across South of Europe & Middle East by using data insights and product adoption knowledge shared by CSMs to target growth opportunities within the territory.

You will work across a complex matrix within the broader EMEA GTM Team, and through our Channel Ecosystem by using a strategic approach to customer engagement. Stakeholder Management will be key to the success of the role and team.

Responsibilities

• Nurture and motivate team members, providing performance feedback, and facilitating professional growth.
• Improve sales revenue in assigned territory through strategic customer engagement, focusing on software renewals, platform migrations, plan upgrades, and net-new sales.
• Collaborate with broader Sales teams (Channel & Advisory) & Post Sales Teams (CSMs) to lead strategies for revenue retention for existing customers and identifying upsell/cross-sell opportunities.
• Use data to support strategic territory planning with whitespace analysis and install base research.
• Change management, focusing on translating company wide KRs to team objectives.

Your background:

• English speaking and writing proficiency, French or Spanish as a second language
• 7+ years experience in related field of Customer Success or Account management with 3+ years experience leading teams within inside sales/account management/customer success
• Strong people leader with the ability to create and lead the vision for their team by developing effective sales strategies through strategic engagements with the C-suite
• Track record of hitting revenue goals focused on MidMarket Enterprise customers through strategic engagements with the C-suite
• 3+ years of experience with change management across a complex organization and territory

Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.