Fulfilment Integration Manager

Production & Supply chain

Job Description

We are seeking a leader who is eager to understand the customer and co-workers needs, demands and expectations in the market and wants to improve the business with a focus on customer satisfaction. You have a customer-oriented approach and the ability to create impact and influence improvement of the business. Using your experience and knowledge within Supply Chain, (unit) operations or leading teams together with communication and collaboration skills. You create effective relationships across the organization and involve relevant stakeholders to make things happen. You are inspired by developing business through people and capable of navigating in multicultural, interdependent and matrix environments. You can easily translate business and customer needs into development initiatives. Finally, you are of course a true role model for the IKEA culture and values.

What you'll be doing day to day

As Fulfilment integration manager you are:

• Responsible for leading, coaching, developing, and inspiring a high performing Fulfilment Integration team by working closely with Fulfilment Operations team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well-being.
• Leading fulfilment integration of commercial activations, range changes and operational forecasting in the unit.
• Responsible for end-to-end supply, range and unit capacity planning and stock accuracy management in the unit.
• Responsible for optimal stock structure by proactively working with store and matrix partners to reduce avoidable stock resulting in healthy capacity utilization and low costs.
• Responsible for unit excellent execution of fulfilment solutions and leading continuous fulfilment process improvements.

Our team within IKEA

It’s hard to imagine, but IKEA started out as a small mail-order business in Älmhult, a village in the Swedish countryside. It can now be found in 63 countries offering a unique range of products. Working at IKEA means working in a world of ideas. A world that is described by our own colleagues as a workplace where everyone is welcome, and you can be yourself. Where together we make a difference for the many people and the planet. But also, a workplace where you determine your own career steps and where there is plenty of room for your practical creativity and ideas. And all this while working in a nice team with colleagues who are always there for you and support you when needed.

Customer Fulfilment (CFF) is a core function within Retail Operations and a fundamental part in making IKEA Omnichannel retailing a reality. We do this by developing and operating replenishment and fulfilment, end-to-end with a process-oriented organization, with radical collaboration to our colleagues within Commercial, Service office and supply partners.

We deliver with a clear focus on people development and sustainable and cost-effective operations. As Fulfilment integration manager you are part of the CFF Unit team, led by the Fulfilment Manager of the unit.

In everything we do – we have customer centricity with the aim of achieving 100% Happy Customers.

Who you are

At IKEA, we think it's important that you can be yourself. We believe in this role you recognize yourself if you are:

• Eager to deliver customer value and to deliver excellence in operations within a fast-paced supply chain environment.
• Inspired by the IKEA vision, IKEA Leadership and IKEA Culture & Values.
• Passionate to lead business through people and have a strong belief in the individual potential to develop.
• Energized by applying strategic, tactical and operational approach for analyzing business opportunities from customer/market perspective and inspired by challenging situations.
• Eager to understand the IKEA business and customer needs and influence improvement of the business with focus on customer satisfaction.
• 3 – 5 years of experience and proven performance in logistics/commercial/supply chain on both operational and tactical level.
• Fluent in English, both verbal and in writing. Understanding the Dutch language.

Good for the planet and for you

Whatever we are doing today, we will do a little better tomorrow. If we work together we can care for people and planet. And IKEA will take good care of you too.

• A gross monthly salary for a 36-38 hour contract within IPE 51,- based on knowledge and experience.
• A 13th month and 8% holiday pay. These will be paid out in December and May as standard, but you can also choose to receive them monthly.
• A collective bonus scheme. This is determined annually and amounts to a maximum of 150% of your gross monthly salary.
• Travel expenses for public transport are reimbursed 100%. Do you live within a radius of 5 to 20 km from the IKEA store? Then you can also opt for a lease bicycle. Are you traveling by car? Then you will receive a travel allowance up to a maximum of 250 euros per month.
• 15% employee discount at all IKEA stores in the Netherlands.
• Various arrangements that suit your personal situation. Think of transition leave and equal (100% paid) birth leave regardless of the composition of your family. You may also exchange the public holidays applicable in the Netherlands with non-Christian holidays. And every store has a quiet/prayer room.

Come and work in a world of ideas 😊