IT Support Technician

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more at www.averydennison.com.

Avery Dennison is an equal opportunity employer

Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via Requestaccomodation@eu.averydennison.com.

Job Description

What you can expect in this role:

An IT Support Technician is the backbone of all computer-related technology within the business(es) and site(s) they support. Your primary responsibility is to provide support of Avery Dennison’s endpoint computing and site infrastructure in The Netherlands; be the Local ‘Smart hands’ as well as providing continuous improvement to Avery Dennison’s technology and processes.

Primary responsibilities:

• Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle. Including provisioning, refresh, asset management and decommission

• Provide ‘smart-hand’ support at the site.

• Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident and problem management

• Comply to and execute SOX controls

• Research, diagnose, troubleshoot and identify solutions to resolve issues

• Install, upgrade and replace selected software and hardware products according to Avery Dennison standards

• Deliver training on Avery Dennison’s software and computer systems; this can include group presentations, one-on-one training, and onboarding

• Support local OT (Operation-Technologie) for the Manufacturing- Area

• Support local Infrastructure (LAN/WAN, Servers, Wifi, etc.)

Qualifications

• BSc/High School diploma or equivalent required

• Information Technology courses or certification(s) required

• A Bachelor’s degree in business or technology field preferred

• Good communication skills in English and Dutch language

• 3+ years related experience

  • 3-5 years performing routine software installations and program updates

  • 3-5 years performing routine troubleshooting and problem resolution on computer, server, network and telecommunication systems

• Understanding and experience with information systems environments and systems; understanding of applicable computer systems, such as Google suite, function specific software, and networking and server infrastructure.

• Ability to travel to support other sites/Projects when needed

• A valid driving license

Additional Information

Additional information

We not only embrace change… we drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity, both for employees and for the business. We are a force for good, embedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:

• Work hours flexibility
• International environment
• A growing team with good spirit
• Competitive total rewards

Avery Dennison is an equal opportunity employer. If you are interested in knowing more about our Diversity & Inclusion approach, please go to www.averydennison.com