Global Health & Wellbeing Operations Manager

UNILEVER IS LOOKING FOR AN OPERATIONS LEAD GLOBAL EMPLOYEE HEALTH & WELLBEING

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. 🌍

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead, we will equip you with the tools you need to shape your own future.

HUMAN RESOURCES

Our people are the heartbeat of Unilever – when they thrive, our business thrives. The Human Resource (HR) function plays a critical role in unlocking Unilever's potential by building a diverse and inclusive talent powerhouse that delivers superior performance. As a HR professional, you will influence how we attract, retain, and motivate talent, develop skills and capabilities for the future, manage and mitigate risk, and build a culture in which everyone feels empowered to be their true self at work. In HR, you are a trusted partner to the business and have a unique opportunity to shape the future of our organisation and deliver consistent, competitive growth.

JOB PURPOSE

Unilever provides a Global Health & Wellbeing (GHW) service to its entire workforce with a strategic aim to add healthy years to the lives of our people, unlocking untapped human potential for our business and our world. The GHW function is crucial in ensuring the health protection and promotion of employees. Unilever provides a hybrid model of health services, with front line care being delivered by outsourced partners.

The role of the GHW Operations Lead is to ensure the best quality of service delivery aligned with Unilever standards and protocols, to act as a key resource between Unilever stakeholders and service providers, and to support the success of suppliers in meeting the regional requirements in the delivery of Health & Wellbeing.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Accountable for GHW supplier management:
  • Ensuring service providers are fully contracted through Unilever process.
  • Point of escalation for third party and Unilever on contract issues, holding suppliers to account for service quality and driving continuous improvement through improvement planning.
  • Monitoring and review of supplier through Service Level Agreements.
  • Support Unilever recruitment and procurement with any service requirements.
  • Maintaining regular documented and data-driven supplier reviews.
  • Ensure all services are delivered and aligned to Unilever standards and statement of work.
  • Audit and monitor any service delivery and identified improvements, holding supplier to account for internal audits.
  • Monitor user satisfaction through supplier survey.
  • Ensure all suppliers act as advocate for Unilever wider Health & Wellbeing support.
  • Support induction of all new service providers.
• Accountable for aligning global Objectives and Key results with local requirements and leading Health & Wellbeing initiatives for all employee segments, inclusive of office, manufacturing, and dispersed workforce.
• Accountable for the maintenance of all operational data related to service delivery.
• Accountable for cost control and monitoring budget and spend for area of responsibility.
• Participate as an active member of critical Unilever forums and meetings, such as Incident Management Teams, Health and Safety committees, HR country and regional forums, and GHW meetings. Take responsibility for identified actions and accountability for supplier implementation in all areas relevant for employee Health & Wellbeing.
• Ensure effective communication links across stakeholders.
• Monitor prevailing health risks and ensure appropriate actions are in place to support any reasonable remediation.
• Work with HR, site leads, internal GHW team, and other parts of business to establish qualitative assessment of the service provision and initiate actions for continuous improvement, where appropriate.
• Implement specific proposals, balancing overall usage requirements with current and planned services, and prepare investment proposals to meet changes in demand.
• Negotiate with business, specialists, other staff, and suppliers in service of emergencies, escalation of issues, and the introduction of major amendments to the provision of services.
• Actively pursue and test the assumptions underlying delivery benefits and highlight any changes, initiating communication between stakeholders, and acting as a primary point of contact for a defined group or groups.
• Ensure maintenance of own Continuous Professional Development and revalidation as appropriate.
• Take any appropriate action to maintain quality of health delivery within region.

WHAT DO YOU NEED TO SUCCEED

Experiences & Qualifications

• Contract management skills and experience is critical
• Ability to work within the MS Office environment
• English language speaker
• Operations management experience related to occupational health (OH) Service delivery and experience – minimum 5 years
• Strong inter-personal skills and experience in managing stakeholders at all levels of contact and in a wide variety of situations
• Educated to bachelor’s degree level
• Excellent understanding of service delivery and setting of service levels
• Strong appreciation of business processes and challenges
• Shows a good understanding of applicable project management and/or operational management standards and across all areas of Service delivery

• Knowledge of supplier management best practice (desirable)

Skills

• Business awareness, understanding the broader context in which OH has an impact on employees and overall business performance
• Holding self & others to account
• Focus on OH and delivery to meet requirements
• Strong Interpersonal skills and influencing ability; ability to impact and influence customer and stakeholders
• Analytical skills
• Flexibility to adjust to changing business requirements
• Experience of outsourcing
• Negotiation skills
• Ability to work effectively under pressure

Leadership

• You are an inclusive motivator of people. Your team delivers with real passion, growing and learning from each other whilst delivering quick wins.
• You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed.

WHAT DOES UNILEVER OFFER

Unilever is the place where you can be yourself and bring your purpose to life with the work that you do – creating a better business and a better world. We offer an exciting & dynamic work environment where you can make things happen. Furthermore, we offer some great reward and benefits!

• Attractive total remuneration package; excellent company pension, bonus, share scheme.
• Flexible cross-disciplinary career opportunities and a wealth of training opportunities & wellbeing resources whenever and wherever.
• Plenty of company-paid holidays to further ensure your work-life balance is maintained.
• We encourage an inclusive culture, which comes to life with interchangeable public holidays, paid paternity leave of 6 weeks and our transgender policy.
• Under the Hybrid Working principles, you will be expected to spend a minimum of 40%-60% in the office or at customers, suppliers, or partners to connect and collaborate. For the time you work from home, we will ensure you are well equipped. When you are at the office, you can enjoy our tasty canteen with prepped food and own products.
• Informal culture and being the first one trying our new products.
• My Fitness Plan (reduction on your Fitness Subscription).
• Home work allowance
• Company laptop and mobile phone
• Green Mobility Policy.

"Join Unilever and our team! To apply, you must do so online. Please do not forget to upload your CV and a motivation letter. Your application will be reviewed against our requirements and we will be in touch shortly after the closing date to provide you with an update on the status of your application. Looking forward to meeting you!" HR Representative

Equal Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, parenthood, pregnancy, or any other basis protected by applicable law, and will not be discriminated against.

By highlighting the gender diversity at the workplace, Unilever encourages women equally to men to apply. If you look for a job after a long career break or after any type of leave, do not hesitate to apply.

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