Technical Account Manager

Trivium Packaging is a global sustainability leader in metal packaging. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages.

Trivium wants to shape the industry and has embarked on an ambitious transformation journey. The focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world’s leading rating agent who allocated this award only to the top 1% of the 75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it‘s in our DNA. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility.

Purpose of the role:

The technical Account manager is directly responsible for managing the technical relationship with the customer - creating a good fit between Trivium products and the customer filling process. This is a customer-oriented team-player and cross functional team coordination role, working across different functions including commercial, operations, quality and R&D to deliver strong value-added technical service to the customer.

• Coordinates qualification of TRV products at the customer
• Customer complaint handling: coordinates with the customer and internal with TRV quality team
• Match customer requirements to TRV (standard) specification.
• Understand customer technical needs (VOC) and introduce these in the internal TRV organization
• Consults customers on filling & closing process improvement
• Identify cost reduction opportunities & drive portfolio optimization
• Coordinate customer audits at TRV plants
• Match customer secondary packaging requirements to TRV solution
• Answer customer questions on sustainability, regulations and other technical topics
• Gather market intelligence from customer interactions
• Provide technical documentation to the customer

• Opportunities for rapid career growth as results are delivered
• Possibility to specialize in one of the Trivium technology platforms
• Ability to work with the most exciting CPG companies on Trivium’s most exciting new innovations.
• A dynamic environment in a company that is going through an exciting transformation journey to reach its full potential.
• Avenue to improve the sustainability of the world by increasing usage of infinitely recyclable metal packaging

• Extensive technical training in can-making technologies
• Understanding of key processes such as phase-in-phase-out, complaint handling, qualifications
• At least 3-5 years’ experience in technical/quality service or technical-commercial roles
• Demonstrated exposure to managing external customer relationships.
• Proven track record in implementation of process improvement and standardizing way of working
• Demonstrated ability to coordinate work across multiple functions (sales, operations, quality, R&D)
• Languages – Fluency in local language Italian + fluency in English + fluency in French
• Strong communication skills – able to work at different organizational levels at both Trivium and the customer
• Service oriented
• Strong Analytical skills and knowledge of statistics
• TRV-customer strategy sensitivity
• Understands cultural differences.
• Root-cause problem solving
• Strong internal networker and able to get things done in a complex network of stakeholders

BRINGING YOUR TRUE SELF TO WORK

To reach our goals, we know we need colleagues at all levels who are truly diverse in every way. That’s why we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. Our customers come from a wide range of backgrounds, and so do our people and it’s business critical for us to ensure all our people have what they need to perform at their best and can be their true selves at work.