Contract Manager

Package Description

What we offer if you join our amazing team:

• Flexible working policy (hybrid working)
• Comprehensive and competitive benefits plan
• A range of wellness activities and employee assistance programs
• Casual dress code
• Bike Scheme

Job Introduction

Serco has made significant contributions at ESA's European Space Research and Technology Centre (ESTEC) in the Netherlands, supporting a wide range of space missions and projects. Serco has provided essential engineering, technical, and management services, playing a key role in logistics and operational support for missions. Serco's expertise in spacecraft management, ground systems and data processing has earned them recognition, including 'Best in Domain' awards from ESA. Their long-standing partnership with ESA reflects their commitment to excellence and innovation in the space sector.

Due to continued growth across Europe Serco is looking to hire an experienced Contract Manager who will support our BD activities.

Main Responsibilities

Reporting to the Dutch Operations Director, the appointed candidate will undertake the following:

• Operational, contractual, and commercial management for the contract(s) as the Company’s representative, ensuring quality of service as well as P&L ownership, Contractual business planning and in-contract growth.
• To develop and maintain a network of relationships with the customer/s, potential customers, partners and stakeholders in order to anticipate and meet customers and stakeholders existing and future needs.
• Understand the overall Serco Europe Growth strategy, interlock and collaborate with European colleagues to achieve business goals.
• Lead and support business development activities.
• Support the Dutch growth strategy and work closely with the European BD community to qualify and review opportunities and develop new customers.
• Lead and drive account management for one or more of our customers.
• Support the development of innovative products and services.
• Support marketing activities.
• Lead, develop and inspire direct reports and cultivate strong, competent, and highly engaged teams.
• Ownership on all aspects of service provision & Management of contingencies and emergencies.
• Timely production and delivery of monthly governance reports.
• People management, including training/travel planning & management, performance monitoring, periodic assessment, and appraisals.
• Quality assurance, environment, health and safety on all contract(s).
• Leading customer service excellence and a continuous improvement culture.

Successful Candidate

• University degree, or proven ability to perform the tasks commensurate with such a formal academic qualification.
• Extensive Management experience preferably in the Space industry.
• Solid business acumen with experience of budget responsibility and business plans.
• Ability to influence internal and external stakeholders to deliver positive results.
• Excellent interpersonal skills.
• Conflict management experience/capability.
• The capacity of working in parallel on a high number of tasks in an orderly and disciplined manner.
• PC literacy, especially relevant Office 365 tools.
• Excellent command of English, with proven written ability. A working knowledge of Dutch or French language would be an advantage but not essential.

DE&I

Diversity, Equity & Inclusion at Serco is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make an impact in our world.

About the Company

Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East.

Why should you join Serco?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion.

We are a diverse and inclusive organisation

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team

Important:

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.

Data Protection:

For more information on how the personal data in your application is process, please see the Data Protection policy here.