Operations Specialist

At Brenger, we work to make the transport of large items – from A to Brenger – smarter, faster, and greener. Our platform helps couriers earn more and provides customers with affordable transport for bulky items like beds, bikes, and sofas. Since our launch in 2016, we've saved over 14.8 million kilometers and more than 4,372 tons of CO2.

As a Courier Specialist in our Customer Solutions team, you’ll be the voice of our couriers. You’ll ensure they are treated fairly and professionally while listening and responding to their feedback. You’ll oversee courier onboarding, closely monitor their performance, and proactively address problems or implement improvements where necessary.

Your responsibilities:

• Oversee the onboarding, training, and support of team members while supervising their tasks to ensure smooth daily operations.
• Execute weekly operations:
• Respond to all incoming tickets;
• Follow up on courier quality indicators (e.g., complaints and damages);
• Handle financial tasks related to courier payments;
• Address courier feedback.
• Collaborate with the team to develop and document work processes for couriers.
• Represent the courier perspective in developing the customer and employee journey, actively suggesting improvements.
• Take the lead in resolving escalations effectively.
• Provide operational backup during peak periods.

What you’ll achieve in your first year:

First 100 days: Gain a solid understanding of the daily and weekly operations of the Customer Solutions team. You will independently carry out responsibilities and begin training, guiding, and onboarding new employees. You will also identify initial insights for improving courier team processes.

After one year: Take ownership of daily and weekly courier operations and become the go-to person for all related inquiries. You’ll identify and implement several successful improvements, establish yourself as a confident trainer for the (part-time) Customer Solutions team, and ensure they are well-prepared and effective in their roles.

You have:

• At least 2 years of relevant work experience.
• Good proficiency in Dutch and English
• Problem-solving skills.
• A customer-oriented mindset.
• A flexible attitude and the ability to adapt to changing situations.

Why Brenger?

• A salary of €2,650 - €3,300 per month, depending on experience, plus 8% holiday allowance. Opportunities for growth within Brenger’s career path.
• 25 vacation days, plus additional days to celebrate special life moments (including your birthday!).
• Travel allowance for commuting by public transport (if you live outside Amsterdam).
• A MacBook to support your work.
• Bike lease plan via Lease a Bike.
• A full-time role (5 days per week / 40 hours).
• An office in the heart of Amsterdam, right next to Vondelpark.
• Vegetarian lunch, snacks, and fresh fruit.
• Experience in a dynamic startup with plenty of development opportunities.

Ready for a new route?

Are you ready to make an impact and contribute to our mission to fully load every courier van on the road? Apply now!

Recruitment process:

1. Introductory call: A short chat with Julie (People & Culture) to get to know each other.
2. First interview: A conversation with Julie and our Customer Solutions Manager, Amadeu.
3. Second interview + case: Present a case during an interview with Amadeu and one of our founders (Derk or Wisse). If we’re both excited about the match, you’ll receive an offer to join our team! 🚀
4. Have questions? Feel free to contact Julie at julie@brenger.nl.

Not sure if you meet all the requirements? Don’t worry! Research shows that people from underrepresented groups sometimes hesitate to apply if they don’t meet every criterion. But guess what? None of us fit into perfect boxes either. Our company values equal opportunities and embraces diversity in the workplace. So even if you don’t see yourself as a perfect match for our current team, we still encourage you to apply!