2nd Line PLC Controls Support Engineer

Are you our upcoming technical service expert?

Do you want to be an expert in controls technology who likes solving puzzles? We are now offering you the opportunity to learn from the best experts!

Your department

The Controls Service Desk is part of the Global Service Desk organization. The primary task is to support (24/7) the operating software of customers within our market segments: Airports, Warehouses, and Parcels systems. Our Controls Service Desk is an internationally operating service organization for our customers in the Airports, Warehousing, and Parcel business units. Service Desk teams all around the globe work together to make sure systems are available around the clock for our customers to use. Apart from the traditional service delivery aligned with ITIL (Incident, Problem & Change Management), we are also dedicated to developing ourselves as a business partner for our customers; and we are looking for talented people to help us! The Service team in the department you will be working in is dedicated to our biggest customer which enables us to push the envelope and be a leader in fast-tracking and implementing new processes.

Your position

As a Controls Support Engineer, you will start in an education program to learn the low-level controls software of our material handling systems. You become a technical expert, getting more and more responsibilities. Besides the education, you and your team are responsible for quickly solving errors and other issues on our customers’ systems. You’ll trace and correct incidents, and you are responsible for logging and monitoring these tickets in our service management tool. If an incident can’t be solved on-the-spot, you’ll carry out a quick fix and coordinate the incident to the specialists. After the incident is restored, you analyze the cause of the incident and come up, together with your team, with solutions to prevent recurrences. The majority of these support tasks are carried out from our office via VPN connections 24/7. For our local service organizations (worldwide), you and your colleagues are the contact for low-level controls software-related problems that cannot be resolved locally. You, therefore, form an important link between the different service organizations and internal departments while regularly communicating directly with customers.

Your profile

As a Controls Support Engineer you have frequent customer contact, so it’s important to have good communication skills. You can analyze problems very well, you ask the right questions, you listen to the customer, and you can translate your findings into a technical solution.

• Education at bachelor level in a technical subject
• Relevant working experience is preferred, but we are willing to train you as a controls expert!
• You have a strong affinity with controls technology
• You have excellent communication skills
• You are able to speak, read, and write at Business level English
• You are willing to work in a 24/7 schedule together with your team (incl. shift allowance)

Our offer

In the challenging and responsible position of Service Desk Shift Controls Engineer, you will have the opportunity to contribute significantly to leading projects and be connected to our dedicated people and customers.

We offer a position (in 5 shifts) in an informal, international, and professional working environment with plenty of room for personal development. Joining our profitable and growing company allows you to achieve your goals and focus on your future.

This position offers a competitive salary range of €3,600 to €4,600 gross per month (excluding 8% vacation pay). When exceeding performance expectations, you even have the opportunity to grow beyond this scale.

On top of your salary, you will receive the following fringe benefits:

• 27 vacation days, 7 of which you can take, save, or have paid out
• Shift bonus 30%
• Reimbursement of travel expenses
• Pension plan and discount on supplementary health insurance
• Training opportunities thanks to the Vanderlande Academy and training facilities to improve your skills
• Personal health budget worth €300 net
• Opportunity to participate in various Vanderlande communities and networks
• Fun staff association which organizes many social activities

Contact

Are you interested in this position? For more information about the position, please contact robin.overweel@vanderlande.com

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.