HPC Service delivery graduate

HPC Service Delivery Graduate

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career, our culture will embrace you. Open up opportunities with HPE.

Job Description:

Joining HPE in a graduate role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive our continued success globally. You’ll be part of our Graduate Program in High Performance Computing (HPC) part of the business, where you will focus on managing the onsite delivery of software services, pre-sales, post-sales or service delivery support, installation, and configuration for customer environments. You will solve various business systems, networking, and applications problems for standard industry servers, specialized or complex clustered environments.

This role will require the successful candidate to undergo the UK Government Developed Vetting process. Further information on this can be found here.

What You’ll Do:

• Apply growing technical knowledge to operate a technology area (e.g., server administration, technical security management, performance management) or customer group with limited risk/complexity.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
• Actively participate in triage and physical repair hardware down to the field replaceable unit.
• Investigate system issues and, where appropriate, provide a detailed analysis so the problem can be escalated to appropriate deep support.
• Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.
• Participate in Customer Expectation management as part of the escalation process.
• Build relationships with management in assigned accounts.
• Set expectations with customers based on defined parameters.
• There may be a requirement to participate in a rota system to provide 7x24 standby cover once suitably experienced.

What You’ll Need:

• Completed Bachelor’s/Master’s degree in either 2024 or 2025 in any of the STEM subjects.
• Experience in troubleshooting in a technical environment.
• Superior stakeholder management skills.
• Excellent analytical and problem-solving skills.
• Software and hardware knowledge of computing, storage, and peripheral devices.
• A full UK driving licence would be an advantage; however, the successful candidate would be expected to hold a driving licence within a year.
• Ability to prioritize tasks in a fast-moving environment.

What we’d prefer you bring:

• Experience as an active leader on campus who strives to make a positive impact on the world.
• Comfort with working in a virtual and face-to-face environment. Exceptional communication and presentation skills and the ability to ask smart questions.

What You Can Expect From Us:

• Initial extensive onboarding to support you with adjusting into the role.
• Ongoing learning and development throughout the duration of the program.
• Be mentored by at least one senior member of the team and develop into a true professional with valuable relationships and international working experience.
• Competitive salary and great benefits.
• Great work-life balance, including hybrid working and Wellness Fridays initiative.

Additional Skills:

Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial, and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Follow @HPECareers on Instagram to see the latest on people, culture, and tech at HPE.

HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.