Customer & Consumer Insights Internship

Internship Opportunity: CCI Team Support at IKEA Netherlands

In this role, you will be supporting the IKEA Netherlands CCI team with all-round support, focusing on updating and supporting the re-design of our PowerBI Dashboards. All business planning activities start with the CCI team, so you will be working on insights regarding the market, the consumer, sales, and family members. In practice, you will mainly work on dashboarding projects such as:

• Market data
• Customer data
• Sales data
• Stores performance

The objective of the dashboards is to provide all stores in NL with business intelligence that can help them make local plans for growth.

Our Team within IKEA

Can you imagine? IKEA started as a small mail-order company in Älmhult, a rural village in Sweden. Today, we are in 63 countries with a unique range of products. Working at IKEA means working in a world of ideas, described by our colleagues as a place where everyone is welcome and you can be yourself. We make a difference for as many people and the planet as possible. It’s also a place where you can shape your career and where there is plenty of room for your practical creativity and ideas. All this while working in a great team with colleagues who are always there for you and ready to help when needed.

The Insights department consists of a total of 4 colleagues, and we offer leadership in all strategic and tactical decisions made at IKEA NL. As a member of IKEA’s Insights team, you’ll work at IKEA Netherlands Service Office in Haarlem.

At the Service Office, we work with various departments – such as Marketing, Customer Relations, Sustainability, IKEA Food, Finance, Logistics, and Sales – to support our 13 stores. In addition, we work closely with data and insights agencies.

Why Join Us?

Do you want to experience what it's like to work at one of the largest international organizations in retail? Would you like to join a brand that is at the heart of society and can be found in almost every household? Do you want to gain broad knowledge and experience within the field of Customer Insights? Then come and do an internship with the Consumer Insights Team of IKEA Netherlands!

You Are:

• A student of a relevant Masters, HBO, or WO education, preferably data science related
• Familiar and comfortable with Dashboarding in PowerBI
• Looking for a challenging internship from February 2025
• Interested in retail and have an affinity with interior design and living
• Possessing strong communicative skills and accurate in your work
• Good at maintaining an overview and you don't get stressed at busy times
• Proactive and able to pick things up quickly
• Proficient in the English language, both in speech and writing

What Else is Important

If you take on this role with us, you can expect the following:

• We are proud of our informal, open work atmosphere where your opinion counts.
• A fun, educational, dynamic place to intern and develop yourself.
• In addition to all the knowledge and experience you gain with us, you will receive a monthly internship allowance of €340 (based on 38 hours).
• This internship starts from early February for 5-6 months.
• Proficiency in Dutch is a plus.

Are You Excited?

Fantastic! Upload your CV and in your cover letter, please answer the following three questions:

• What do you expect from IKEA, and what would you like to learn?
• Do you have a student travel card (OV)?

We look forward to your application!