Customer Onboarding Specialist

Company Description

Easygenerator isn’t just a company, it’s a rocketship to your career! We’re a dynamic Dutch powerhouse transforming the e-learning landscape. Our award-winning authoring tool is a game-changer, embraced by 50,000+ innovators in over 150 countries, including giants like Kellogg’s, T-Mobile, and Walmart. Imagine being part of a team that's reshaping how knowledge is shared globally! At Easygenerator, we thrive on challenges, own our successes, deliver excellence and indulge in a bit of experimentation.

With five core locations worldwide, Easygenerator is growing quickly and we believe that our success comes from our people. Due to this growth, we are looking for a Customer Onboarding Specialist to help us achieve our ambitious goals of expanding our presence in the global market.

Job Description

The Opportunity

In this position, it will be your mission to ensure a successful onboarding track for new Easygenerator customers and help them reach their first success and milestones. You will do this by hosting onboarding sessions, training, and webinars.

Your Responsibilities as an Easygenerator Onboarding Specialist

• Onboard new customers so that they can successfully publish their (first) courses.
• Be responsible for engaging and activating our customers to help the Customer Success team successfully renew and expand contracts.
• Work closely with our Customer Success Managers in monitoring customer health score, and ensuring our customers stay on track with their success milestones.
• Help to optimize and develop our current onboarding process.
• Be an advocate for our customers and their voice internally.
• Manage a small portfolio of customers to help them succeed in their eLearning projects.

Qualifications

• Excellent command of English language
• Bachelor degree or higher
• 0-1 years of relevant working experience
• Natural ability to teach
• Excellent listening and organizational skills

Additional Information

What We Offer

• Working in a fun & international environment surrounded by a dedicated team.
• Being part of a fast-growing scale-up environment where you can make an impact from day one.
• Free meditation and personal therapy sessions through our esteemed partners like Calm and Openup.
• Career framework and growth coaching.
• Develop yourself in the direction you love most. Due to our fast growth, many new opportunities are unfolding quickly.

Our Company Philosophy

Easygenerator does more than just provide the award-winning e-learning authoring tool. This is not your average SaaS company. We revolutionized the industry by challenging the status quo and making knowledge sharing easy, like never before. We’re not just building a product; we’re sculpting the future of learning.

As the inventor of ‘Employee Generated Learning’, Easygenerator is a place to explore possibilities, obliterate boundaries, and truly follow your passion. We Challenge, we Own, we Deliver, and We Experiment to constantly improve our product to become the global category leader and aim for hyper-revenue growth each year.

Easygenerator is a growth company that looks for team members to grow with it. We offer a work environment with a diverse and inclusive culture and an electric atmosphere for professional development. No matter the location, or the role, every EG employee shares one vision: “To make knowledge sharing easy for everyone in the world.”

If you're ready to be a key player in the sales evolution of learning, Easygenerator is the ultimate destination. Propel your sales career, make an impact, and join us in making knowledge sharing effortlessly accessible for everyone worldwide!

Our Stance on Diversity & Inclusion

Easygenerator is an international company, where people with diverse backgrounds are welcomed. Our diversity empowers us to innovate, build deeper connections, and help all of us become better. It is in our DNA to base professional decisions on someone’s performance and behavior. Therefore, each employee is in control of their own growth. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.