Technical Implementation Analyst

Join us at Barclays as a Technical Implementation Analyst. You will support the installation of Self-service transactions which are replacing legacy systems across the Barclays estate. Your role will support the Bank to achieve its strategic outcomes across technology Infrastructure whilst minimizing operational disruption in the process.

To be successful as a Technical Implementation Analyst you should have experience in:

• Creating accurate Technical Workbooks for Self Service device installation
• Co-ordinating construction and installation activity with multiple external vendors, business, and technology teams.
• Stakeholder management and communication skills

Some other highly valued skills include:

• Familiarity with procurement best practice in Supplier management
• Ability to construct and maintain accurate MI to enable reporting across functions
• Understanding of the lifecycle of Self Service devices and action required to manage the assets

You may be assessed on the key critical skills relevant for success in role such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Purpose of the role

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Accountabilities

• Provision of technical support for the service management function to resolve more complex issues for a specific client or group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent, and address potential issues, ensuring optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities, and knowledge sharing.
• Analysis of system logs, error messages, and user reports to identify the root causes of hardware, software, and network issues, providing a resolution by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support, and stakeholder management.
• Identification and remediation or raising, through appropriate processes, of potential service impacting risks and issues.
• Proactively assess support activities, implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Analyst Expectations

• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies/procedures appropriately.
• Take responsibility for embedding new policies/procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulations, and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organization’s products, services, and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organizational sub-function.
• Make evaluative judgments based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex/sensitive information.
• Act as a contact point for stakeholders outside of the immediate function, while building a network of contacts outside the team and external to the organization.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.