Customer Onboarding Manager

Hi, we are Samotics! With our unique, AI-driven solution, we help many of the world's largest industrial companies reduce energy waste, prevent water pollution events, and avoid unplanned downtime. Join us in our mission to make industrial companies more sustainable.

We’re looking for a passionate Customer Onboarding Manager. Do you thrive on providing excellent customer service and project management? Do you love building strong relationships while solving complex problems? Ready to make a real impact in a fast-growing company? If so, keep reading!

About the team 👋

As a Customer Onboarding Manager you will be part of our Customer Success organization. You will play a key role in the onboarding process for new customers. This is the first interaction that our customers have with our service, our technology and our hardware, so a customer-centric mindset and proactive attitude will make you thrive in this role. You will build strong relationships with our customers and help them have a flying start with our product. You report to a Customer Success Lead and you will work closely with other Onboarding Managers, Customer Success Managers and Technical Support Specialists.

Your challenge 🎯

• Ensuring our customers have an excellent onboarding experience by unburdening them throughout the installation process
• Installation project planning and management: prepare meetings, guard timelines, collect information, guide installations and escalate issues;
• Provide troubleshooting assistance when questions or issues arise (e.g. hardware incorrectly installed, insufficient connectivity)
• Regular contact with all parties involved (Customer, installation parties, Customer Success Managers, Business Development Managers) to ensure correct and successful implementation of our product;
• Working on continuous improvement projects: identify and work on areas where we can improve that positively impact our product, our customers, the team, and the entire Samotics organization;

What you'll bring ⭐

A Bachelor (of applied science) or Master Degree; a degree in Engineering (e.g. electrical, mechanical, software) is helpful, but not required;

• Recently graduated (or about to graduate) with a maximum of 2 years of (relevant) working experience after graduation;
• VCA Basis (NL), NEBOSH General Certificate or equivalent
• NEN 3140 VOP, IEC 60364, BS 7671, NFPA 70E or similar equivalent for Electrical Safety Competence

• Strong capabilities in project management: manage complex timelines, interdependencies, and stakeholders all at once
• Great communication and stakeholder management skills
• Eye for detail, while still being able to keep the bigger picture in mind
• Having a “Customer first attitude”
• Fluency in English

What we offer 🚀

• Work with cutting-edge technology transforming industry to make a positive environmental impact.
• Vibrant and professional company culture based on freedom and responsibility.
• Competitive salary, holidays, and benefits package (pension scheme, parental leave...).
• One-month remote policy: work remotely for a full month from abroad, or you can choose to separate this month throughout the year.
• Hybrid working opportunities.
• On-site meals, snacks and drinks.
• Company events: from pub quizzes to chess tournaments and wine tastings, there's always something fun happening at our company.
• Enrolment in our Stock Appreciation Rights (SAR) scheme, allowing you to benefit from a potential exit event.
• In line with our mission, our office is made with 90% recycled material. It is also a three-minute walk from Leiden Central train station.

Ready to join? Apply now!