Quality Assurance Manager IT

Summary:

Is overseeing all aspects of IT quality assurance management across the entire domain/value chain your forte? Then NIBC is looking for you!

Job Description:

As our Quality Assurance Manager, you will be responsible for ensuring that IT processes and software products meet defined quality standards and comply with regulations. The focus is on ensuring quality in the IT processes, adherence of the delivery teams to a consistent and uniform way of working and promoting quality by design software deliveryAs the primary point of contact for IT process and product quality within the domain/value chain, the Quality Assurance Manager assumes a central role in the broader spectrum of IT quality management. In your role you also give guidance to product and business owners for the quality activities (amongst which software testing) needed during portfolio planning. You deliver requirements for process quality and deliver reated control reporting, and imparting training to colleagues on the Quality way of working. Integral to the position, the Quality Assurance Manager actively contributes to the Quality Management team, ensuring a uniform approach to quality management.

As our Quality Assurance Manager, your main tasks will consist of:

• Initiating process quality management, involving the developmentof a quality standard for processes, coordination of key IT processes being brought up to par, and conducting operational monitoring of process execution through control testing
• Delivery of control testing reporting on the IT processes
• Defining the test strategy and product risk analysis for strategic changes within the domain/value chain, ensuring a uniform approach to quality assurance
• Giving guidance for Quality Assurance in strategic and tactical initiatives within the affiliated Domain/value chain, ensuring adherence to quality standards
• Leading the implementation of the IT Quality Management Framework and change management standards within the domain, its delivery teams, and value chain(s), fostering a culture of quality by design

These tasks will include:

Accountability

• Guaranteeing that all changes within the affiliated domain align with the change process as outlined in the IT Quality Assurance Framework. This involves meticulous execution in a traceable manner, allowing for the delivery of evidence for control testing on key IT controls
• Overseeing the implementation of the NIBC quality management framework within the affiliated domain, ensuring alignment with established standards and protocols.

Contribution

• Actively participating in the IT Quality Management team and Center of Expertise, bringing valuable insights and expertise to the table
• Contributing to the ongoing development and adherence of the IT Quality Assurance Framework and IT standards, ensuring its effectiveness and relevance.

Responsibilities

• Continuously monitoring, analyzing, and improving manufacturing processes to maintain the product quality of the delivery teams
• Taking charge of test management for strategic initiatives within the affiliated domain, ensuring a systematic and effective testing process. Part of this is delivery of the test strategy, test plan, test report, and release advice
• Driving the implementation of initiatives outlined in the IT Quality Management roadmap within the affiliated domain
• Providing expert advice and support to delivery teams for use of quality by design approach for tactical initiatives
• Conducting periodic product risk analysis and formulating domain test plans for operational changes within the affiliated domain, emphasizing proactive risk management
• Offering guidance and training to staff on the way of working of delivery teams
• Overseeing the delivery of evidence for control tests and ensuring the timely follow-up of compliance actions within the affiliated domain, maintaining a robust compliance framework

Your team

As Quality Assurance Manager, you are part of the expert team Quality Management within the staff department IRSQ. This department consists of a shared service team for Identity and Access Management services, an expert team of Risk & Security and the expert team Quality Management. Your team develops Quality Assurance standards and implementation deliverables for the different domains within the IT organisation. As Quality Assurance Manager you will give guidance on QA implementation and control to delivery teams within the domain Corporate Banking & Treasury and the domain Data & Analytics. The future colleagues you will work with a.o. are Quality Assurance Managers in your own team, IT managers, business owners, product owners, architects, business analysts, developers and agile test engineers. Our ambition is to establish a quality by design mindset in which agile delivery and compliance go hand in hand. In this way we improve the quality of our processes and products & services continuously for our clients and business colleagues.

NIBC as IT employer 

NIBC is evolving from a financial service provider to a digital company in banking. We share a forward-thinking, can-do attitude with our clients, which we call our “THINK YES” mentality. Whenever our business departments identify a market opportunity, NIBC IT follows up quickly to satisfy our clients’ needs. IT aims to be one of the driving forces behind the digital transformation of our bank, an ongoing process that will profoundly change the relationship with our clients and the way we do business. We are closely connected, have few management levels and short lines of communication. If you have a good idea today, you may be executing it tomorrow.   

What’s in it for you?   

• NIBC is an ambitious environment where together we strive to create a fantastic workplace where you feel safe and challenged to be the best version of yourself. To increase our professionalism, we focus on giving each other continuous feedback. 
• In addition, you will receive a competitive salary, plus: 
• Several ways to support your development personally and professionally, a.o.: 

- Personal development budget, to spend at your own discretion 

- Professional budget provided by your manager, to develop yourself in your work 

• Working in a hybrid way to maintain a healthy work-life balance while still being connected and collaborating physically with each other. This is one of the drivers of our entrepreneurial and inventive culture. Preferred is a 50/50 distribution of working from home and at the office (activity-based) 
• Travel expenses covered or NS-Business Card 1st class 
• 32 holidays (which do not have to be registered) 
• Excellent pension scheme (26% NIBC contribution) 
• A voucher to improve your home office 
• The opportunity to take ownership and show initiative in your role. We are always open to new ideas, and encourage to use your voice 
• The nature of our Grow to Make a Difference program enables you to be in charge of your own development, with widespread growth opportunities within IT 
• Vitality program, annual company-wide sports & leisure days 
• Monthly internet allowance 
• Laptop and a company phone 
• Excellent facilities at the office (Coffeecorner, Restaurant, Bar); 
• Last but not least, a fun workplace in which diversity and inclusion is valued (click here) 

What do you bring?

• At least 2 years of experience as a Quality Assurance Manager (required)
• At least 2 years of experience in the financial sector in North-Western Europe (required)
• Good understanding an d practice of the Dutch language (level C1/2) (required)
• Deep understanding of process quality and mitigations to mature it’s quality (required)
• Understanding of process design methodologies (e.g. BPM) (advantage)
• Understanding of IT processes and ways to improve (e.g. Lean, Six Sigma) (advantage)
• Deep understanding of risk-based testing (required) 
• Test management experience (required)
• Experience with definition of Quality Assurance standards, procedures and manuals (advantage)   
• Basic architecture design principles understanding (advantage) 
• Test tooling knowledge (advantage)  
• Test automation principles knowledge (advantage)
• ISTQB or TMap certified (advantage)
• ITILv4 certified (advantage)