Account Manager

The Role:

We are looking for a new member to join our ‘Global Account Management Team’ at Irdeto! You will be responsible for managing a portfolio of existing clients as well as identifying and pursuing new opportunities, within our video entertainment business unit. To succeed in this role, you will need to be someone who is passionate about sales, is highly organized, and has excellent communication and negotiation skills. If you thrive in a fast-paced, collaborative environment with international colleagues, and are excited about the opportunity to make an impact, we want to hear from you!

Your key responsibilities include:

• Nurture, strengthen & build relationships with existing customers and new prospects, to achieve long-term partnerships.
• Develop & grow existing customer base by proactively upselling additional products and services
• Facilitate contract renewals, service extensions, and recurring orders efficiently
• Collaborate & communicate with internal teams to effectively address and deliver on customer requests.
• Maintain accurate client records in Salesforce, including forecasts & key account metrics

How you can add value to the team?

• Prior experience in a sales or sales support role
• Strong communication, negotiation, and project coordination skills
• Possessing a proactive and problem-solving mindset
• Knowledge of CRM databases like Salesforce
• Bringing a business acumen, ability to work under pressure, and outside-the-box thinking
• A sense of humour to foster a positive work environment
• Excellent organizational skills and attention to detail
• Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

What you can expect from us:

Our people and culture are the heart of our business, and our values of Trust, Accountability, Agility and Innovation inform what we do, and how we work. We believe in investing in our talented employees and promote collaboration, creativity and innovation, health and well-being across our global workforce.

In addition to competitive remuneration and extensive benefits we offer:

• An international and multicultural environment where diversity and inclusivity are celebrated and embraced
• Professional educational opportunities and training program
• Innovation sabbatical
• Volunteer Day
• State of the art office space
• On the job coaching and mentoring
• Flexible work arrangements – via our Work Hard Anywhere policy.
• Some of us run city marathons and even go on snowboarding trips together!
• Casual Friday? Casual every day!
• US$ 500 net for your home office setup after you passed your trial period
• And many additional perks customized to global locations (canteen, fresh fruit, amazing coffee, parking, on-site gym, yoga room to name a few)