QA Analyst

Step into the role of a Check the Checker Quality Assurance Analyst at Barclays, where you will be conducting sample testing across Wholesale Client Onboarding and Financial Crime Sanctions functions. You will track trends to drive standardisation across policies and processes globally as well as drive, support and enhance the quality of Quality Assurance. A typical day in this role will consist of sample extraction, case work, outcome administration (updating trackers, saving checklists, and sharing outcomes and feedback), attending and participating in appeal, training or team meetings.

Key Skills Required

• Strong decision-making and problem-solving skills.
• Proven experience in Know Your Customer or Anti-Money Laundering roles.
• Risk awareness.

Additional Relevant Skills

• Strong process knowledge and being highly skilled across Quality Assurance/Quality Control or Assurance/Controls Testing.
• Ability to look at the bigger picture and take a balanced risk approach.
• Good communication skills to communicate effectively with internal staff and clients.
• Workload management and prioritising work assignments.
• Attention to detail.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

Purpose of the Role

To determine, negotiate and agree internal quality procedures, service standards, and specification to improve performance and quality directing objectives.

Accountabilities

• Identification of industry trends and developments to implement best practice in quality assurance services.
• Collaboration with teams across the bank to align and integrate quality assurance processes.
• Development and governance of internal quality assurance procedures, standards, and specifications, and act as a catalyst for change, mitigate risks and maintain efficient operations.
• Development of reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders.
• Identification of areas for improvement and providing recommendations for change in quality assurance processes and provide feedback and coaching for colleagues on these highlighted areas.
• Execution of service quality assessments to monitor the quality objectives set by the bank and ensure they comply with regulatory requirements.
• Participation in projects and initiatives to improve quality assurance efficiency and effectiveness.
• Determination of risk based on outcome of QA reviews, flagging risks that are outside of tolerance.

Analyst Expectations

• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.

• Escalate breaches of policies/procedure appropriately.
• Take responsibility for embedding new policies/procedures adopted due to risk mitigation.
• Advise and influence decision-making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation, and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organization's products, services, and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organization sub-function.
• Make evaluative judgments based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex/sensitive information.
• Act as a contact point for stakeholders outside of the immediate function, while building a network of contacts outside the team and external to the organization.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.