Semi Senior Operations Analyst | Argentina

Semi Senior Operations Analyst | Argentina

WHY DEPT®?

We are pioneers at heart. What this means is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and are a new model of agency, with a deep skill set in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. With people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients’ problems, no matter where you are in the world.

About the role:

At DEPT®, the Operations Analyst provides support to various stakeholders and turns a vision into real-world execution.

This special someone will regularly exercise discretion and independent judgment and will know what’s happening, what comes next, and where things need to be at all times. Activities will include the creation and analysis of reports, administration of contracts, oversight of hourly tracking, and the maintenance of operational data. You will be dealing with multiple personality types and need to be able to adapt based on the person you are working and communicating with.

In your role, you will support the strategic goals of the company by focusing on the success of these activities and assisting with meeting the short and long-term objectives of the organization.

What you’ll do:

• Assist in ensuring accurate tracking of hours across teams and clients, address missing entries, and ensure the timely completion of fortnightly reports.
• Generate and compare reports on hours distribution from various tracking systems to identify, report, and resolve discrepancies.
• Collaborate with monthly utilization reports, analyze trends, and calculate key metrics to understand operational performance.
• Forecast utilization and analyze predictions to facilitate corrective actions as needed.
• Prepare and dispatch Statements of Work for new talent allocations or extensions, managing signatures and document formats.
• Lead the resume creation process for new hires and contribute to maintaining all resumes up to date with the DEPT® standard format.
• Collaborate in analyzing and improving daily operational processes through additional reports and process enhancements.

Minimum Requirements, Experience and Skills:

• This position requires you to go 1-2 days a week to one of our offices located in Mar del Plata and Villa Crespo.
• Minimum 3+ years of experience in resource management or digital project management.
• Fluent English, ideally with experience working with stakeholders abroad
• Ability to prioritize, coordinate, and manage multiple activities and projects occurring simultaneously while maintaining attention to detail and high level of accuracy.
• Conduct oneself in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Manage expectations of stakeholders effectively.
• Embrace different points of view and welcome opposing and conflicting ideas.
• In-depth knowledge of the Google Suite, with a specific focus on Google Sheets.
• Proficiency in Excel/Google Sheets formulas, filters, queries, and graphics.
• Experience in basic data analysis and data management.
• Scrum master training is a plus.

WE SUPPORT YOU BEING YOU:

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s lived experience, race, color, religion, sex, national origin, age, disability, and genetic information. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

We are a B Corp-certified company passionate about purpose-driven work. Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.

DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay, and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.

DIVERSITY, EQUITY, & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts on our website.

Sé parte de nuestro futuro digital.

Estamos distribuidxs en todo el mundo pero trabajamos juntxs como un equipo. Inspirándonos, colaborando, innovando y creando.