Group Data & AI Governance Manager

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, and lines of code. We’re the thrill of the first night in a new place, the excitement of the next morning, the friends you make, the journeys you take, the sights you see, and the food you sample. Through our products, partners and people, we can empower everyone to experience the world. We began by taking hotel bookings online over 20 years ago and we've been shaping the travel industry ever since. Today, we're building a platform that connects all parts of the trip – from accommodation to transport, flights, tickets, tours and much more!

Role Description:

The Data & AI Senior Governance Manager is a senior thought-leader and team leader, responsible for the strategy and implementation of Data & AI Governance including metadata and master data management, data & AI quality and drive best practice across a broad range of Data & AI capabilities across the company.

Working with business and technology collaborators to define and implement a Data & AI Governance strategy that is clear, crisp and right sized for business objectives and compliance obligations across Booking.

Key to success in this role is the ability to translate an expert level of Data & AI Governance knowledge into communications and storytelling for executive sponsors and key stakeholders and deliver tangible benefits for the business.

This role demands skills as an evangelist, a partner and a people leader - at a time where transformation and modernization of our data ecosystem is an Org level priority.

Key Job Responsibilities and Duties:

• Leading Central Tech Data & AI Governance to define, review and update the policy and related Standards
  Bring clarity and engagement to the roll out of Data Ownership and Stewardship across the organization
• Partner with the Data & AI Governance Solution Architect in ensuring design principles are embedded for Data and AI Governance in design, and throughout the data & AI lifecycle in all strategic data & AI initiatives and programs.
• Collaborating with Risk and Compliance to understand Data Governance Risk position and appetite, to communicate, lead and measure mitigation activities and how Data & AI governance can support the implementation and compliance for data and AI across Booking
• Build, own and maintain data & AI asset cataloging and metadata management, covering data lineage, classification and definitions documentation
• Ensure the central Data & AI catalog is maintained, user friendly, clear and accessible for all consumers
• Collaborate with Data & AI Stewards to design new strategies, solutions and rules for data quality validation, to ensure data accuracy and reliability
• Collaborate with Data & AI Engineering Managers to develop strategies and standards for monitoring, failure detection, and data availability to ensure data and algorithm timeliness and completeness
• Lead proactive and reactive resolution of data & AI governance and compliance issues and incidents, reporting key KPIs to relevant stakeholders including the Data & AI Governance boards
• Ensure alignment between data & AI governance methodology, Data Privacy procedures and requirements, the IT Information Security strategy and any new regulatory compliance such as DMA/ DSA and EU AI Act by working closely with Legal teams.

Role Qualifications and Requirements:

• Experience led understanding of downstream impact of Data & AI Governance processes and policy, experience in shaping these to balance compliance and pace
• Knowledge of industry Data Governance tooling, ideally including assessment, rollout and management experience
• Strong knowledge of Data Ownership and Stewardship structure, definition and onboarding
• Expert knowledge of implementing and leading Data & AI Governance Risk and issue assessment and strategy
• Strong knowledge of data & AI governance & protection frameworks, e.g. GDPR, DMA etc
• Expert knowledge of data quality requirement definition and implementation methodologies and tools
• Expert knowledge of Data Management requirements based on best practices, e.g. DAMA-DMBOK
• Working knowledge of Enterprise Architecture, e.g. TOGAF
• Working knowledge of database querying languages or scripting tools, e.g. SQL, VBA, Pandas, R
• Experience in leading teams, including managing managers.

Benefits & Perks: Global Impact, Personal Relevance

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards strive to make it easier for you to experience all that life has to offer on your terms so that you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun benefits which include:

• Headquarters located in one of the most dynamic and cosmopolitan cities in Europe: Amsterdam.
• Contribute to a high scale, sophisticated, world-class product and see the real time impact of your work on millions of travelers worldwide.
• Be part of a truly international fast paced environment and performance driven culture.
• Full relocation support for you and your family to move to Amsterdam. We have fine-tuned this process by successfully relocating over 300 Technology professionals to Amsterdam in the last year alone!
• Performance-based company that offers 29 vacation days, career advancement, and lucrative compensation, including bonuses and stock potential.
• Discount on Booking.com accommodations with the “Booking Deal” including other perks and benefits.
• Company-sponsored family and social activities to help our employees become integrated with each other and Dutch culture.
• Diverse and creative colleagues from every corner of the world.
• Health, life, and disability insurance*
• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave.
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country).
• Industry leading product discounts for yourself, friends, and family, including automatic Genius Level 3 status and quarterly Booking.com wallet credit.
• Free access to online learning platforms, development and mentorship programs, and a complimentary Headspace membership
• On-site meals, coffee, and snacks, including healthy and vegan options, daily*

#ThinkInclusion: Wellbeing & Inclusion at Booking.com

Inclusion, Diversity, Belonging, Wellbeing and Volunteering (IDBWV) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just create a unique workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Key Skills

Product Strategy
Product Delivery
Data Fluency
Customer Insight
Stakeholder Management
Tech Fluency

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.