Account Manager eCommerce

Job description

The eCommerce account manager oversees operations in Germany, Poland, Czech Republic, Slovakia, Austria, Switzerland, and Hungary. He/she collaborate closely with Sales Units and dealers to monitor progress towards eCommerce retail sales targets. To achieve these targets, the account manager takes responsibility for educating the network on optimal system usage and introducing new program functionalities. Additionally, the account manager actively encourages dealers to utilize PACCAR parts marketing tools, aiming to change customer ordering behavior by promoting the use of the DAF Webshop.

Objectives

• Achieve eCommerce sales targets in the allocated countries
• Achieve eCommerce targets of active number of dealers and customers.
• Increase the usage of the PACCAR Parts marketing tools available to the dealer network.

Your profile

We are seeking candidates for a challenging position who possess over three years of marketing and sales experience in high-tech international business markets, preferably within the aftermarket for spare parts.The ideal candidate will meet the following qualifications:

• Hold a relevant bachelor's or master's degree, such as in Marketing
• Have previous experience in account management, preferably with independent indirect channels like dealer networks
• Demonstrate familiarity and affinity with eCommerce solutions
• Display initiative, high energy, and a proven track record in changing behavior
• Possess strong communication skills, both written and verbal, and fluency in English and German
• Be willing to travel, with up to 25% of the time spent on business trips

Department

PACCAR Parts Europe (PPE) is a PACCAR division with a dynamic and challenging environment. PPE is responsible for the sales of spare parts to over 1,000 DAF dealers, TRP stores and customers around the world. To satisfy our customers’ ‘one stop shop’ requirement, PACCAR Parts sells DAF and PACCAR branded parts for DAF truck applications and TRP branded parts for other manufacturers of trucks and trailers. PPE has employees in all major European markets and PACCAR Distributions Centers (PDC) in the Netherlands, UK, Spain, Hungary, Panama and Brazil.

eCommerce and Dealer Support Tools

The eCommerce implementation team, which is a part of PACCAR Parts Marketing Services, consists of a small team of 4 individuals. Their main focus is on expanding our customer eCommerce business and providing support to our dealers' sales force through various tools and systems. The team actively seeks out opportunities for new programs and systems, and once identified, these requirements are prioritized and passed on to the Development organization. When the new functionalities are developed, the team ensures their successful launch into the market and monitors their utilization to meet the defined business targets. In collaboration with the DAF Sales Units, the team works towards achieving our eCommerce revenue and customer growth goals. The essential tool for this purpose is the DAF Webshop, while another crucial support tool is FOCUS, which enables our dealers to analyze customer-specific buying behavior and identify sales opportunities.

We offer

At DAF you will work in an innovative and committed organization. Cooperation and responsibility are key. We offer you a career with development opportunities. You don't just choose a job, you choose for a career at DAF.

Working together on a high tech product, with passion and pride. That's working at DAF. In addition to a good salary, DAF offers you the following working conditions:

• A 36-hour workweek;
• 27 Vacation days and a possibility of 13 ADV days (reduction of working hours);
• A variable bonus, based on DAF results;
• A good work-life balance (due to flexible working hours);
• A retirement plan and group health insurance;
• Extensive opportunities for personal growth, such as education programs and (online) training courses.