Operations & Community Specialist Internship (German)

Do you want to become part of a fast-paced, dynamic, SaaS scale-up? And are you ready to join us on our mission to make all audio accessible? Keep reading!

For this position, we are looking for someone who can take ownership, is ambitious and is able to delight our customers by delivering our services on time all the time!

As an Operations & Community Specialist intern (DACH), you will be working within the Operations department. Amberscript offers customers manual revised transcriptions, subtitles and translations, which is done by our global community of freelancers. You are in charge of managing the German, Austrian & Swiss market, with our freelancer community on one side and customer requests on the other. You will be working on our perfect platform to assign the jobs to the freelancers and make sure everything is delivered on time and of quality to the customers. You will also help the freelancer community grow and increase their engagement by designing webinars and preparing learning materials.

Next to that, as a growing company, we challenge you to help us grow! How can we be better organized? Which processes can be better documented? What is the feedback of the freelancers, and how can we implement it? If you think you can take our Operations Department to the next level, keep on reading!

WHAT YOU WILL ACHIEVE

• Ensure that 100% of the transcription & captions files in German language are delivered within 3 business days
• Establish an engaged transcriber pool for the DACH region
• Help to document and implement manual subtitles & translated subtitles processes
• Support Operations Specialist in day-to-day tasks
• Automate and streamline onboarding process for our freelancer community
• Source and attract freelancers from the DACH region
• Improve freelance retention and satisfaction, resulting in a tight knit community
• Assisting the operations team to create communications for freelancers all around the globe (i.e. monthly newsletters, webinars, training sessions, etc.)

YOUR PROFILE

You are...

• Studying at university level (NL: HBO or WO)
• Interested in different languages and cultures
• Passionate about startups and innovation
• Strongly motivated to make an impact
• A good coordinator, able to work with multiple people at the same time
• Native German speaker
• Able to work in Amsterdam

Perks:

• NS card to cover transportation costs to the office (if you live further than 7km away to the office)
• Perks for several services offered by partner companies (fitness, health, shopping etc)
• Hybrid office policy, to help you balance your professional and personal life!
• An international work environment committed to grow all together and make a positive impact.
• A spot in our beautiful office in the heart of Amsterdam
• Company activities (Friday drinks, team outings, and much more!)
• Snacks, fresh fruit and drinks available in the office

READY TO JOIN US?

If Amberscript and this role sound like your ideal next challenge, we would love to hear from you! Please click on the “Apply for this position” button and we will get back to you as soon as possible!

Key facts

• Compensation of 500 EUR per month
• Full time internship of 40h/week
• Available from middle of July, 2024