Customer Data Specialist - Global Business Services

As a in the Global Business Services team, you will create, maintain, and verify the data in our EMEA and Asian Customer Databases. You will be at the heart of our Commercial Business Operations, collaborating with Sales, Marketing, Financial Planning and Analysis, Customer Support, and Accounts Receivable.

Department:

The Customer Data Team Global Business Services is responsible for creating, maintaining, and verifying the Customer Data for all our customers across all IDEXX lines of business.

In this role you will:

• Review and input information into systems and databases according to established guidelines and procedures.
• Contact stakeholders when needed to clarify information.
• Map customer data from our legacy systems into SAP.

• Audit, validate, and reconcile data in different Laboratory Databases. You will resolve discrepancies and make corrections as needed.
• Maintain centralized customer master data in the system.
• Coordinate with sales, customers, and other departments to answer questions, exchange information, clarify policies, and resolve issues as needed.
• Identify process improvement opportunities and assist in implementation.

What you will need to succeed:

• 2-3 years of experience in an administrative role, preferably in a Shared Service environment, Data Entry, or Pricing. A bachelor’s degree will serve you a great advantage.
• Excellent administrative and data entry skills and ability to balance speed and accuracy.
• Familiarity with systems and databases like SAP and Sales Force.
• Proficiency with MS Office, especially Excel, and can handle a high workload.
• Ability to work in a team and individually.
• Self-motivation, proactivity, and solution-driven mindset.
• A willingness to learn and are open to feedback.
• Fluency in English, both in writing and verbal.
• High ethical standards.

What you can expect from us:

• Competitive base salary dependent on your level of experience and skills.
• Opportunity for annual cash bonus.
• 25 annual holidays, an opportunity for two floating and two volunteer days.
• Retirement/Pension contribution paid by IDEXX.
• Additional benefits include but are not limited to financial support, class pass/gym benefits, wellness resources, bike plan, foundation donation matching, and much more!

Why IDEXX:

We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal-opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

#LI-ES1