Magnet.me - Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.
Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.
Je carrière begint op Magnet.me
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The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction
Ensure timely response of all the tickets raised by the client end user
Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
Project Manager
For governance and client relationship management
On-site project team
To resolve the complex problem/ issues at the site
Lead/ Sr. Administrator
Guide the administrators with the complex problems
Client
Resolving the tickets/ queries and servicing them
Lists the competencies required to perform this role effectively:
Functional Competencies/ Skill
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Applies the competency in all situations and is serves as a guide to others as well.
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.
Behavioral Competencies
1.
100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation
Client appreciation emails
2.
Desktop SupportWipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.
Resources:
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